AIOps, Intelligent Operations & Service Reliability
12+ years of experience in technology delivery, infrastructure operations, service management, observability, automation or related disciplines, including significant leadership of complex enterprise programs.
Demonstrated success as a Technical Program Manager, Technical Delivery Manager, Service Transformation Lead, IT Operations Manager or equivalent senior role.
Hands-on experience shaping or delivering AIOps, observability, intelligent incident management, automation or AI-assisted support initiatives in production environments.
Strong knowledge of IT service management and operations practices, including incident, major incident, problem, change, event, knowledge, service level and continual improvement management.
Ability to engage credibly with engineers and architects while also communicating outcomes, risks and investment choices to senior business and technology stakeholders.
Experience managing distributed teams, third parties and platform vendors across multiple technical workstreams.
Working understanding of cloud and hybrid infrastructure, APIs, data integration, security, privacy, resiliency and production support controls.
Bachelor's degree in engineering, computer science, information systems or a related discipline, or equivalent relevant experience.
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Numbers & Facts
Location
Denver, CO
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Computer Scienceunmatched
Continuous Improvementunmatched
Delivery Managementunmatched
Hybrid Cloudunmatched
IT Service Management (ITSM)unmatched
Incident Managementunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Leadershipunmatched
Lynxunmatched
Operations Managementunmatched
Privacy Controlsunmatched
Production Controlunmatched
Production Supportunmatched
Production Systemsunmatched
Project/Program Managementunmatched
Team Lead/Managerunmatched
Technical Deliveryunmatched
Technical Leadershipunmatched
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