Technical Program Manager - Enterprise AI & Automation

Technical Program Manager

Education Required: Bachelor's degree in a technical field such as computer science, computer engineering or related field required. Education Preferred: MBA or other related advanced degree preferred. Certification Preferred: PMP or PMI certification

Must-Have Skills: Project estimating, project scheduling & tracking, customer interaction and management, and implementation planning in large organizations. Proven people management and team building skills. Demonstrated ability to be flexible/adaptable in exercising judgment in a changing environment and to manage competing priorities. Proven ability to learn business processes quickly and work well with business partners at different levels within the organization. Strong ability to assess risk and apply management principles to technology applications/products and business functions. Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment. Experience with software development lifecycle. Facilitate agile squad ceremonies (stand-ups, demos, retrospectives, release gates) to maintain delivery cadence across concurrent workstreams. Track and unblock cross-squad and cross-functional dependencies in matrixed, multi-team delivery environments. Manage release gate-keeping, validating quality and readiness criteria prior to production deployments. Translate business priorities into engineering-ready requirements, acceptance criteria, and delivery timelines aligned to squad capacity. Drive business-to-pod/squad mapping and change management during delivery-model transitions. Own recurring cross-project status and risk reporting cadences for stakeholders and executive leadership. Coordinate delivery across AI/automation and enterprise support tooling platforms (e.g., Salesforce/Agentforce, AI studio, knowledge management systems). Lead program knowledge transfer and documentation to ensure delivery continuity and institutional knowledge retention

Nice-to-have Skills: Working in Big tech companies. Strong communicator

Overview: The main function of a Technical Program Manager is to provide successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities: Deliver programs within the constraints of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications and team building skills. Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements. Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.