Technical Program Manager III, Region Services / AWS Modular Data Center

Amazon Development Center U.S., Inc.

Arlington, VA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Artificial Intelligence (AI), Budgeting, Cloud Computing, Computer Science, Construction, Contract Negotiation, Cost Control, Cross-Functional, Customer Experience, Customer Support/Service, Detail Oriented, Distribution Warehousing, Documentation, Electric Power Generation, Electricity, Fleet Management, Government, HVAC, Information/Data Security (InfoSec), Intrusion Detection Systems, Leadership, Leading Edge Technology, Logistics, Major Diagnostic Categories (MDC), Mathematics, Mentoring, Network Architecture/Engineering, Network Operations Center, Network Software, Network Systems, OEM (Original Equipment Manufacturer), Organizational Development/Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Product Programs, Project/Program Management, Proof of Concept, Property Management, Purchasing/Procurement, Requirements Management, Risk, Risk Analysis, Schedule Development, Security Clearance, Sensitive Compartmented Information (SCI), Service Delivery, Service Level Agreement (SLA), Software Architecture, Software Development, Standard Operating Procedures (SOP), Startup, Statistics, Supplier Relationship Management (SRM), Supply Chain, Systems Engineering, Team Lead/Manager, Team Player, Technical Leadership, Technical Presentation, Technical/Engineering Design, Time Management, Top Secret Clearance, Vendor/Supplier Management, Vendor/Supplier Relations

LOCATION

Arlington, VA

POSTED

1 day ago

Tactical Edge Mission Engineering Group includes AWS Modular Data Center (MDC), which is a fully managed global service that allows our mission customers to rapidly deploy secure infrastructure on the customer’s premises. It provides customers with purpose-built, secure, and accreditable data center space in remote and austere environments. We also offer the AWS Mission Lab service, bringing experimentation and proof-of-concepts to mission customers. Our team enables customers to run workloads from the cloud all the way to the tactical edge.

Joining the AWS Tactical Edge Mission Engineering Group gives you the opportunity to:

- Solve challenging problems that will revolutionize cloud-to-edge computing
- Work for a recognized leader in supporting mission customers with a full spectrum of cloud to tactical edge computing
- Have direct impact to support mission customers

The candidate selected must obtain and maintain a security clearance at the TS/SCI. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
In this role you will:

- Work across the product, program, engineering, hardware, software, and infrastructure teams to manage requirements, scope, and delivery of worldwide AWS MDC and Mission Lab deployments.
- Manage OEM vendors through MDC construction, deployment, logistics, operations, decommissioning and Mission Lab experiments. You will manage vendor relationships, negotiate contracts and deliverables, and drive alignment on schedule, scope, and technical requirements to ensure on-time delivery and meet customer commitments.
- Build and maintain the program schedule, define milestones, map cross-team dependencies, identify the critical path, and establish a RACI to clarify stakeholder ownership and drive accountability to deliver on time.
- Develop and maintain SOPs, runbooks, and process documentation to eliminate manual workflows, drive operational rigor, and enable repeatable, scalable processes across teams and vendors.
- Manage customer engagements, representing the customer internally and representing our service team to the customer.
- Represent the service architecture and technical needs across Amazon and our mission customers, including joint customer responsibilities such as site preparation, networking, and accreditation.
- Assess risks, anticipate issues, overcome technical obstacles, and make difficult trade-off decisions while managing cost and schedule to drive deployment goals and meet our customer commitments.
- Manage a fleet of assets and inventory of spare parts across our team. Coordinate external vendors and internal teams for break/fix and spare parts ordering / pre-positioning. Develop a system to reduce / eliminate manual inventory tasks.

Successful candidates will have a strong technical background, be detail oriented, and have excellent problem-solving abilities. You will communicate program status, risks, and challenges to senior leadership. Your program management expertise and operational excellence will influence teams’ decisions and drive secure and scalable solutions. You should be passionate about delivering great customer experiences and improving how mission customers compute at the edge, including cutting edge technologies such as artificial intelligence (AI).

Builders at Amazon work on real world problems on a global scale, own their systems end-to-end, and influence the direction of our technology that impacts hundreds of millions customers around the world. Join a team of super smart, customer obsessed builders that think big and have fun.

A day in the life
In this role, you will own the planning and execution of high-visibility deployments that directly enable customer missions, managing cross-team and cross-org development and delivery, participating in architecture decisions, design reviews, and represent our service to Senior and Executive leadership. You will work with software developers and networking engineers along with product managers and other organizations to deliver new services and new features create the best in class solutions for our customers worldwide!

Candidates must be comfortable with ambiguity and eager to embrace ownership and accountability. Candidates must be comfortable embracing a wide variety of work tasks from logistics to deep technical architecture and design.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

- Bachelor's degree in business, engineering, statistics, computer science, mathematics or a related field
- 5+ years of technical product or program management disciplines including scope, schedule, budget, quality, and managing programs across cross functional teams, building processes and coordinating release schedules along with risk and critical path management experience
- 5+ years of experience working directly with engineering teams and working directly with external customers with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Demonstrated expertise in at least one of the following areas: Data center infrastructure, modular infrastructure, US Government secure space accreditation, networking / network provisioning, software or hardware deployment
- Demonstrated experience in vendor management, including negotiating contracts, defining deliverables, tracking performance against SLAs, and driving accountability through the full engagement lifecycle.

PREFERRED QUALIFICATIONS

- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering, network, system, or software architecture
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience with HVAC, building management systems, intrusion detection systems, uninterruptible power supplies, electric power monitoring systems, and electric power generation systems (diesel or renewable)
- Experience in end-to-end hardware lifecycle management, from procurement and production through warehousing, distribution, and field sustainment.
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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About the Company

Amazon Development Center U.S., Inc.

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