Technical Program Manager / Program Manager

Job Title: Technical Program Manager / Program Manager - Digital Communications Retention

Location: Jersey City, NJ/Charlotte, NC - Onsite Required

Duration: Contract - 12 months

Pay Range: $73.67/hr (W2)

Job ID: 407934

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Technical Program Manager / Program Manager - Digital Communications Retention to join our dynamic team. The ideal candidate will have strong experience in voice infrastructure, e-communications capture, data retention, and regulatory SaaS technologies and a proven ability to lead complex cross-functional programs that deliver compliant communication capture, retention, and supervision at enterprise scale.

Responsibilities:

• Lead end-to-end program management for e-communications retention initiatives aligned with regulatory and business requirements.
• Partner with engineering, compliance, risk, legal, operations, and vendors to deliver predictable execution across multiple workstreams.
• Define program scope, success metrics, milestones, and governance; maintain documentation, roadmaps, and status reporting.
• Translate technical requirements into clear, actionable plans for technical and non-technical stakeholders.
• Oversee integrations, migrations, and enhancements for voice recording, archive systems, supervision tools, and compliance platforms.
• Identify risks, gaps, and dependencies; drive mitigation and timely escalation.
• Ensure communication retention controls meet enterprise standards and financial-industry regulations.
• Facilitate communication across teams, including executive presentations, written summaries, and structured program materials.
• Track and report progress using standardized project and program management methodologies.
• Drive lifecycle management of voice and e-communications platforms, including EOL planning, upgrades, and remediation of obsolete components.
• Coordinate security vulnerability assessments, patch planning, and risk remediation within enterprise standards.
• Establish and maintain lifecycle governance for retention technologies, including versioning, patch cycles, deprecation, and architectural alignment.

Required Skills & Qualifications:

• 5+ years of enterprise program or project management experience in technology or compliance domains.
• Strong technical understanding of voice recording systems, e-communication capture, and data retention and archiving technologies.
• Demonstrated ability to produce structured program documentation and executive-ready communications.
• Excellent written and verbal communication with the ability to explain technical concepts to diverse audiences.
• Proven effectiveness in matrixed environments driving outcomes across multiple teams.
• Experience managing vendors and coordinating multi-party delivery.
• Voice infrastructure expertise. Onsite presence required.

Preferred Skills:

• Experience in financial services and familiarity with regulatory frameworks.
• Knowledge of surveillance or supervision tools and compliance workflows.
• Program management certifications such as PMP, PgMP, CSM, or SAFe.
• Background working with global teams and large-scale enterprise platforms.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.