Technical Program Manager

Summary:

Cosm is seeking an experienced Technical Program Manager to drive the successful delivery of our most critical venue deployment initiatives. In this role, you will lead the coordination and execution of complex, multi-disciplinary technology programs while building scalable processes.

You are a seasoned program manager who combines disciplined execution with strategic thinking. You bring deep expertise managing large-scale technical implementations across multiple domains and have proven success leading cross-functional teams through ambiguity, conflicting priorities, and high-pressure delivery environments. You are equally comfortable breaking down complex technical problems, building trusted relationships with senior stakeholders, and engaging closely with your coworkers.

Reporting to the Director of Technical Program Management, you will work closely with our Venue Deployment, Product, Engineering, and Operations teams to ensure venue deployments are executed smoothly, on schedule, and with high quality. You will serve as a cultural model for transparent risk management, proactive problem-solving, and business ownership - helping to transform how Cosm approaches complex technical programs.

Responsibilities:

Venue Deployment Program Management

Lead the technical program management of complex venue deployment initiatives from planning through post-launch optimizationOwn end-to-end program delivery: schedule development, dependency tracking, risk management, stakeholder communication, and launch executionDrive coordination across multiple technical and operational domains (networking, A/V systems, platform integration, field engineering, operations readiness)

Identify and drive resolution of technical risks, resource constraints, and cross-functional dependenciesRegularly communicate program status to Director and executive stakeholders with appropriate context and recommendations

Process & Framework Development

Help build out Cosm's venue deployment framework with the Director, balancing standardization with flexibility

Design and build repeatable playbooks, checklists, reference guides, and decision trees that capture tribal knowledge and enable faster, more reliable deploymentsSystematically document lessons learned from launches and translate them into process improvements and updated templates

Drive adoption of new processes and tools; gather feedback and refine based on real-world usage

Technical Program Leadership

Guide technical teams toward long-term, scalable solutions rather than short-term workaroundsHelp technical and business leaders navigate trade-offs between "do it right" and "do it now" with visibility into downstream consequencesAnticipate technical risks based on patterns from prior deployments; work with technical leads to mitigate earlyValidate that solutions will meet operational needs; connect technical decisions to business impactBuild trusted relationships with senior technical and operational stakeholdersFacilitate alignment among teams with different priorities; help find win-win solutionsModel transparent, proactive risk identification and discussion

Experience:

Bachelor's degree in Computer Science, Engineering, or a related technical field.PMP, PgMP, SAFe, or equivalent program/project management certification.6+ years of program management experienceProven track record of leading high-stakes programs to successful completion in environments with competing priorities, technical complexity, and tight timelinesDemonstrated ability to lead and influence across organizational boundaries without direct authority; proven skill at building trust and alignment among senior stakeholdersExperience building and scaling processes, frameworks, and documentation to enable teams to execute more effectively and independentlyExcellent communication - ability to communicate clearly with executive stakeholders, technical teams, and business partners; strong written and verbal skillsTravel up to 50% during peak venue launch phases

Preferred Experience:

Experience with large-scale venue, event, facility, or physical infrastructure deploymentsBackground in systems integration, A/V technology, or broadcast/live entertainment environmentsTechnical background with hands-on understanding of backend systems, networking, hardware integration, cloud technologies, and/or infrastructure (direct implementation experience not required, but technical fluency is essential)

The annualized base salary range for this position in California is $110,000- $140,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.