Technical Program Manager - Service Delivery (Remote: USA)

Technical Program Manager

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

Cologix is seeking a motivated, detail-oriented, and resourceful Technical Program Manager to drive excellence in service delivery for our customers. This role serves as the primary interface between the company and key, strategic customers during service delivery, ensuring that their needs are consistently met or exceeded throughout the service delivery life cycle. The ideal candidate is highly organized, thrives in a fast-paced environment, always striving to improve processes and has exceptional communication skills.

As the Technical Program Manager, you will coordinate with internal teams and external vendors to deliver services seamlessly, managing multiple priorities and delivering value to both the organization and our clients.

What You Do Daily:

• Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations.
• Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget.
• Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases.
• Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.
• Ensure that all customer changes are recorded, tracked, approved and progressed.
• Proactively identify potential project risks and issues, developing and implementing mitigation strategies.
• Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports.
• Ensure all deliverables meet customer requirements.
• Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements.
• Understand customer delivery contractual obligations and manage delivery to avoid/minimize any contractual risk

What Makes You a Good Fit (Qualifications):

• Bachelor's degree in business, Engineering, or a related field, or equivalent experience
• 5+ years of experience in one or a combination of technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors
• Demonstrated experience managing cross-functional teams and 3rd party vendors
• Strong understanding of data center services, infrastructure, and delivery processes
• Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations
• Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment
• Problem-solving mindset with a strong focus on delivering results
• Experience in project management tools preferred (e.g., MS Project or similar)
• PMP or other project management certifications preferred

Key Competencies:

• Team coordination
• Excellent verbal and written communication skills
• Strategic thinking with attention to detail
• Excellent organizational and multitasking skills
• Strong negotiation and conflict-resolution skills
• Ability to analyze and present complex data effectively
• Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
• Ability to read and interpret construction drawing/electrical one-line diagrams is an added benefit
• Experience interpreting customer contracts is an added benefit
• Travel expectations: 10%-20%

$100,000 - $119,000 a year Benefits: We offer a competitive benefit package for full-time employees that includes: Medical, dental, and vision insurance Company paid Life Insurance Voluntary supplemental life insurance Flexible spending account Health savings account Non-accrued PTO Short- and Long-Term Disability Company paid holidays 401k Retirement Plan with employer match Mental Wellness Benefits Tuition Reimbursement Paid Parental Leave Employee Discount Marketplace Employee Recognition Platform Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at recruiting@cologix.com.