Core Initiative: Lead an end-to-end contact center modernization, specifically migrating legacy systems to AWS Connect with a complex Salesforce integration.
Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams.
Required Domain Experience: Proven track record managing large-scale call center or contact center migrations.
Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points.
Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.
Numbers & Facts
Location
NULL, AK (Remote)
Salary
$110–$120
Skills
Amazon Web Services (AWS)unmatched
CRM Integrationunmatched
Call Centersunmatched
Call Routingunmatched
Cloud Computingunmatched
Cross-Functionalunmatched
Lead Generationunmatched
Project/Program Managementunmatched
Risk Managementunmatched
Salesforce.comunmatched
System Migrationunmatched
Technical Deliveryunmatched
Technical Leadershipunmatched
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