V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at
www.V2soft.com to know more.
Position Description:The PC Renewal Operations Analyst supports daily operations of the global PC Renewal Program, working closely with global managed service providers and Client IT Operations to ensure consistent, effective delivery of computer services.
Skills Required:Customer Service
Skills Preferred:Project Planning
Experience Required:• ServiceNow knowledge, including ServiceNow Operations Management, Hardware Asset Management. • Understanding of PC hardware, warranties, asset lifecycle, and inventory management, including Break/Fix and repair processes. • Ability to analyze vendor repair quotes and perform repair-vs-replacement cost analysis. • Strong analytical, problem-solving, and attention-to-detail skills, with a focus on data accuracy. • Excellent customer service and communication skills, with the ability to prioritize multiple requests and manage workload against SLAs. • Ability to work both independently and collaboratively with internal teams and external vendors. • Strong Microsoft Excel and Office skills. • Ability to identify process gaps and recommend operational improvements. • Experience as a liaison, in vendor management, or customer support. • Self-motivated, results-driven professional with strong prioritization and time-management skills. • Quick learner, able to grasp and articulate new technology concepts.
Experience Preferred:• ServiceNow ticket request processing. • Project management experience. • IT Asset Management. • Experience with asset/PC technology renewal cycles. • Reporting and data analysis.
Additional Information :• Processing ServiceNow ticket requests to fulfill computer requests. • Resolving customer issues and driving them to closure to mitigate escalation risk. • Identifying process improvement opportunities to optimize planning, scheduling, and delivery of PC requests and deployments. • Supporting data analysis and reporting needs using MS Office applications. • Manage hardware service ticket requests for computers end-to-end from submission and validation through routing, fulfillment, resolution, and closure. • Review Break/Fix requests and vendor repair quotes for accuracy, completeness, and proper assignment. • Validate computer warranty status and evaluate repair vs. replacement decisions based on cost, asset age, lifecycle, and business needs. • Approve or decline repairs as authorized, following established guidelines. • Coordinate with vendors on part quotes and escalate delays. • Validate and reconcile asset data across ServiceNow, CMDB, inventory, and vendor inventory systems, resolving discrepancies in serial numbers, ownership, location, and lifecycle status. • Maintain accurate documentation of decisions, approvals, and closures. on-site in Dearborn Monday through Thursday, with remote work on Fridays
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.