Technical Project & Billing Operations Manager

Role: Technical Project & Billing Operations Manager
Location: Atlanta, GA

Let's create our future together at The AES Group!

About The AES Group
The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies.

Job Description

The client is seeking a Technical Project & Billing Operations Manager to support a newly established Groups & Events organization. This is a hands-on role combining Technical Project Management, Billing Operations, Process Improvement, and Process Documentation.The initial focus will be approximately 60% Billing/Process Management and 40% Technical Project Management, with the balance expected to shift toward Technical PM as the billing process stabilizes.

Key Responsibilities

• Manage technology workstreams within larger business programs, coordinating Product, Technology, Integrations, vendors, dependencies, risks, and timelines.
• Take ownership of an existing billing process supporting ~500 hotels, with expected growth to ~7,000 hotels over the next 24 months.
• Analyze, improve, document, and establish a repeatable and scalable billing process.
• Initially run the billing process hands-on, including validating billing information, preparing billing files, reconciliation, discrepancy resolution, and maintaining trackers/documentation.
• Develop SOPs, process maps, workflows, templates, and controls.
• Coordinate with Product, Technology, Finance, vendors, and other stakeholders.
• Support technical readiness activities including integrations, testing, environments, and deployments.
• Provide project/status reporting and independently drive assigned workstreams.

Note: This role does not generate invoices or process invoices through PeopleSoft/financial systems. The individual determines what should be billed and prepares the required information for the billing team.

Required Qualifications

• 5 10 years of relevant experience.
• Strong Technical/IT Project Management experience.
• Experience with process improvement, process documentation, and operational execution.
• Demonstrated ability to take ownership of an existing process, improve it, document it, and operate it.
• Strong Excel skills including lookups, pivot tables, reconciliation, and data validation.
• Excellent stakeholder management, organization, communication, and problem-solving skills.
• Ability to work independently with limited direction.

Preferred

• Billing, revenue operations, financial operations, reconciliation, or commercial operations experience.
• SaaS, enterprise technology, product, or systems integration experience.
• Experience with Jira, Confluence, or Planview.
• Hospitality / hotel / Sales & Catering / Groups & Events experience is a plus, not required.