Technical Project & Billing Operations Manager

Job Title: Technical Project and Billing Operations Manager 

Location:  Atlanta, GA 

Job Type: 6 month contract, W2 

Expected hours per week: 40 hours per week 

Schedule: Hybrid, 8am-5:00pm, Monday-Friday 

Pay Range: $78.57-$81.85 per hour  

Job Description:  

Position Overview 

We are seeking a highly organized and detail-oriented Technical Project & Billing Operations Manager to support both technical project execution and billing operations within a dynamic technology-focused environment. This role combines hands-on project coordination with ownership of day-to-day billing processes, requiring an individual who can effectively manage technical workstreams while ensuring billing activities are executed accurately, consistently, and on schedule. 

The ideal candidate will collaborate with cross-functional teams including Product, Technology, Finance, Legal, Operations, and external partners to drive project success, maintain billing integrity, and establish scalable operational processes. 

Key Responsibilities 

Technical Project Management 

• Manage multiple technical workstreams across larger programs, coordinating timelines, deliverables, dependencies, risks, and stakeholder communications. 

• Maintain project plans, track milestones, and proactively manage issues, action items, and project documentation. 

• Facilitate project meetings, provide status updates, and drive accountability for follow-up actions. 

• Coordinate testing, integration, deployment, and technical readiness activities with internal and external teams. 

• Support cross-functional collaboration to ensure successful delivery of technical initiatives. 

Billing Operations 

• Execute end-to-end billing processes for assigned products and services. 

• Maintain billing schedules, records, invoicing inputs, fee structures, and supporting documentation. 

• Validate charges against contract terms, pricing models, and approved service selections. 

• Reconcile billing records across internal systems, vendor records, agreements, and financial reports. 

• Investigate and resolve billing discrepancies, credits, adjustments, and invoicing exceptions. 

• Maintain accurate billing reports and provide support to internal stakeholders regarding billing inquiries. 

• Ensure billing records are complete, accurate, and audit-ready. 

Process Improvement & Documentation 

• Document billing workflows, procedures, controls, exceptions, and escalation processes. 

• Develop and maintain standard operating procedures (SOPs), process maps, templates, and job aids. 

• Identify opportunities to improve efficiency, reduce manual effort, and strengthen operational controls. 

• Support implementation of process enhancements that improve scalability, consistency, and billing accuracy. 

Required Qualifications 

• Experience managing technical projects or workstreams involving multiple stakeholders, systems, and vendors. 

• Hands-on experience with billing operations, invoicing, accounts receivable support, reconciliation, or financial operations. 

• Strong ability to balance project leadership responsibilities with detailed operational execution. 

• Experience collaborating across technical, operational, and financial teams. 

• Proven process documentation experience, including SOP creation and workflow development. 

• Experience analyzing data, reconciling records, investigating discrepancies, and maintaining audit-ready documentation. 

• Excellent organizational, communication, and stakeholder management skills. 

• Ability to work independently, manage multiple priorities, and establish structure within evolving processes. 

• Advanced Microsoft Excel skills, including pivot tables, lookups, data validation, and reconciliation activities. 

• Proficiency with Microsoft Office applications, Teams, and project tracking tools. 

Preferred Qualifications 

• Experience supporting SaaS, enterprise technology, systems integration, or technology product environments. 

• Familiarity working with Finance, Legal, Product, Technology, and vendor management teams. 

• Experience designing or improving billing operations and establishing repeatable, scalable processes. 

• Knowledge of vendor invoicing, recurring billing models, financial controls, and dispute resolution. 

• Experience supporting testing, integration, deployment, or technical readiness activities. 

• Proficiency with project management tools such as Jira, Confluence, or similar platforms. 

• Project Management certification or equivalent practical experience preferred. 

Success in This Role 

• Technical workstreams are actively managed with clear communication of milestones, dependencies, risks, and deliverables. 

• Billing activities are completed accurately and within established timelines. 

• Billing discrepancies are identified and resolved efficiently. 

• Processes are well-documented, controlled, and scalable. 

• Stakeholders receive reliable project updates and operational reporting. 

• Continuous improvements are implemented to increase efficiency, accuracy, and operational effectiveness. 

Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan available.  

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