Technical Project Coordinator I

Title: Technical Project Coordinator I
Location: Remote
Type: Contract

Our client is seeking a Day of Job (DOJ) Project Coordinator to support the successful execution of field service activities associated with installations, upgrades, professional services engagements, and remediation activities. The DOJ Project Coordinator will serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.

The DOJ Project Coordinator will be responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.

Key Accountabilities:

• Responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
• Coordinate implementation timelines, ensuring deliverables are approved.
• Update project statuses hourly, strictly adhering to client-dictated scheduling deadlines.
• Conduct preparatory confirmation calls with field technicians to ensure punctuality and readiness for service.
• Inform management and clients of project statuses and escalating change requests through the approved process.
• Escalate field operational issues to management for immediate attention and resolution.
• Meet KPI objectives by maintaining productivity standards and timely task completion.
• Manage material procurement and delivery logistics, including accurate purchase order creation in compliance with purchasing policies.
• Assist with the coordination of field service operations, ensuring seamless execution and adherence to established protocols.
• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated systems including but not limited to Smartsheet, ILEX, and any successor platforms.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.
  
  

Required Skills:

• Requires a bachelor's degree and at least 1-3 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and 40 hours per week.

Partner's Consulting is an award-winning IT Consulting and Recruiting firm based in the Philadelphia area. We've built personal relationships with our clients over many years and work directly with decision makers on all open positions. Our core values are focused on the highest level of professional dedication to our client's requirements coupled with our desire to partner with highly qualified talent for joint success.


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