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Pine Cove is a growing non-profit organization that offers a wide variety of professional, impactful, and fun full-time jobs. We are frequently looking for additional ministry-minded individuals to join our team in various departments such as marketing, accounting, registration, information technology, human resources, and more!

Job Description Summary:

This position is responsible for assisting the IT Department with general administrative tasks and processes, supplying excellent customer service, and helping manage departmental projects. Specific areas include: help desk support and ownership, correspondence scheduling, bill processing, operational support, and project management. This position exemplifies the core values of Pine Cove by being Christ-centered, others-focused, and seriously fun.

Job Description:

Job Responsibilities

• Oversee organizational needs and day-to-day operations of the IT department, specifically on the IT Operations side.

• Triage, prioritize, and schedule IT support tasks and provide status communication and excellent customer service to Pine Cove staff requesting support.

• Coordinate basic support for Pine Cove's core operational systems, including, but not limited to, Jumpcloud, ClickUp, Google Workspace, iCampPro, Workday, and Salesforce (no previous experience req'd).

• Assist with escalating issues as needed to Pine Cove staff engineers or technology vendors using clear written and verbal communication.

• Manage other administrative needs of the IT department including bill processing, overseeing the IT maintenance calendar, and supporting team members in these and other processes.

• Responsible for other tasks as directed.

Job Qualifications 

•  Agrees with and exhibits behaviors in accordance with the Pine Cove Statement of Faith

• Maintain compliance with all Pine Cove policies and procedures during employment including the Staff Policy Handbook

• Maintain compliance with all state and federal laws

• Must establish and maintain professional working relationships with employees, managers, and external constituents, including demonstrating consistent Speed of Trust behaviors

• Is self-motivated with a desire to serve and do all things with excellence

• Adjusts to changes in environment or schedule while maintaining a joyful attitude

• Possess a current driver’s license and able to drive company vehicles as needed

• Bachelors degree preferred

• Minimum of 1 year of administrative experience preferred

• Strong customer service skills, multi-task prioritization, and problem solving skills required

• Strong problem-solving and attention to detail skills required

• Strong written and verbal communication skills required

• Moderate computer skills and a general curiosity for learning new technologies / technical skills

• Is self-motivated with a desire to serve and do all things with excellence, ability to work independently and with a team. 

Pine Cove exists to be used by God to transform the lives of people for His purposes and His glory! We are not only a high-energy and creative environment but also a life-transforming and rewarding workplace. Apply to be a part of this “Christ-centered, others-focused, seriously fun” ministry today!