Technical Project Manager : 26-01458

Akraya Inc.

Coppell, TX

Apply

JOB DETAILS

SALARY

$84.66–$89.66 Per Hour

SKILLS

Documentation, IT Service Management (ITSM), Leadership, Management Consulting, Outsourcing, Performance Analysis, Project/Program Management, Retail, Service Level Agreement (SLA), Standard Operating Procedures (SOP), Standards Development, Technical Leadership, Technical Recruiting, Training Program, Vendor/Supplier Evaluation, Vendor/Supplier Management

LOCATION

Coppell, TX

POSTED

3 days ago

Primary Skills: Center of Excellence Design (Expert); SIAM Standards Development (Expert); Governance (Expert); Training Program Delivery (Expert); Vendor Management(Expert)
Contract Type: W2
Duration: 6 Months
Location: Dallas, TX (#LI - Hybrid)
Pay Range: $84.66/hr - $89.66/hr
#LP

Job Summary: We are seeking an MSP Excellence CoE Lead to build and standardize governance processes for large managed service providers within the Strategic Provider Operations organization. This role will focus on SIAM governance, operational playbooks, SLA management, vendor governance, and scalable process documentation.

Key Responsibilities:

Build MSP governance frameworks, standards, and operating procedures
Create governance playbooks, templates, and communication cadences
Drive SLA tracking, vendor performance governance, and invoice workflows
Support Sirion governance tool implementation and process maturity initiatives
Partner with leadership to establish scalable governance practices

Must-Have Skills:

Strong MSP/SIAM governance experience
Experience creating governance playbooks and process documentation
Knowledge of SLA management, vendor governance, and ITSM processes
Experience with Sirion, GovernEx, or similar governance platforms
Strong stakeholder management and consulting skills

Industry Experience:

Enterprise MSP or outsourcing governance environments required
IT operations, infrastructure, or application services experience preferred
Retail experience is a plus, not mandatory

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

About the Company

Akraya Inc.

Resume Resources

Free Resume Templates Free Resume Builder