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Technical Project Manager

eTeam Inc.
  • Richardson, TX
  • Instant Apply
8 days ago
eTeam Inc.

Job Description

Job Title: Technical Project Manager Contact Center Programs
Work Location: Richardson, TX. 75082
Contract duration: 12 Months

Job Description
Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Client SHTP

Experience: 15 years in project/program management, with at least 10 years in contact center or customer experience programs.

Skill Set:
Google CCAI/Dialog Flow, Contact Center technologies, PMP, Scrum

PMP or Agile/Scrum certification is a plus.

Numbers & Facts

LocationRichardson, TX
IndustryOther/Not Classified
Company Size100 to 499 employees
Year Founded1998
Websitewww.eteaminc.com

About Company

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

Skills

  • Agile Programming Methodologiesunmatched
  • Artificial Intelligence (AI)unmatched
  • Call Center Managementunmatched
  • Call Centersunmatched
  • Customer Experienceunmatched
  • Leadershipunmatched
  • Project Management Professional (PMP)unmatched
  • Project/Program Managementunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Team Lead/Managerunmatched
  • Technical Leadershipunmatched

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