Technical Project Manager/ Technical program Manager

Technical Project Manager/ Technical program Manager

Job Location- Chesterfield, MO 63017 (Candidate needs to work 5 Days at the Client Office)

Long term

Role Summary

• The Project Manager (Technical PM) is responsible for end-to-end delivery of IT services and programs, ensuring outcomes are achieved on time, within budget, and aligned with quality standards while driving customer satisfaction and operational excellence.
• This role requires a strong blend of delivery leadership and technical understanding, with foundational knowledge in modern web technologies (NodeJS, React) and cloud platforms (AWS) to effectively collaborate with engineering teams, guide technical decision-making, and ensure successful execution.
• The role also encompasses transition management and production support oversight, ensuring seamless service continuity and stability across engagements.

Key Responsibilities

• Own and manage end-to-end delivery of multiple projects/programs across accounts, including both development and production support engagements.
• Ensure adherence to SLAs, KPIs, quality standards, and governance frameworks.
• Act as the primary escalation point for delivery issues, risks, technical challenges, and production incidents.
• Collaborate closely with engineering teams, demonstrating working knowledge of NodeJS, React, and AWS, to ensure effective planning, estimation, and execution.
• Manage client relationships, including technical discussions, and ensure high levels of customer satisfaction and retention.
• Lead, mentor, and manage delivery and support teams, including capacity planning and resource optimization.
• Oversee production support operations, ensuring system stability, incident resolution, and adherence to support SLAs.
• Drive and manage transition activities (knowledge transfer, service onboarding/offboarding, stabilization).
• Ensure smooth handover from development to production support teams, maintaining service continuity.
• Track and manage financials including budgets, margins, forecasting, and cost optimization.
• Drive continuous improvement, digital transformation initiatives, and service excellence programs.
• Ensure compliance with ITIL practices and maintain operational efficiency across services.
• Work with architects and technical leads to align delivery with modern architecture patterns, cloud best practices, and scalable design principles.

Mandatory Skill Sets

• 15-20 years of experience in IT services delivery, including managing large and complex engagements.
• Strong experience in program/project management using Agile, Scrum, or hybrid delivery models.
• Foundational technical knowledge in: Backend: NodeJS
• Frontend: React
• Cloud: AWS (core services, basic architecture understanding)
• Proven experience in production support management and transition lifecycle.
• Strong understanding of ITIL processes (Incident, Problem, Change Management).
• Experience managing SLAs, KPIs, and delivery governance models.
• Ability to engage in technical discussions with engineering and architecture teams, supporting solutioning and trade-off decisions.
• Excellent stakeholder management and executive-level communication skills.
• Strong knowledge of delivery financials, including budgeting and margin management.
• Demonstrated leadership and people management skills across distributed/global teams.
• Experience working in cloud-native or microservices-based environments is a strong advantage.