Technical Records Specialist 3

Idaho Department of Insurance Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Department of Insurance (DOI) is searching for a full-time Technical Records Specialist 3. This position reports to the Examiner Financial Analyst Supervisor in our Company Activities - Analysis section.

This role will be responsible for the review of complex applications for admission to the Idaho market and compliance of entities. This role will also determine the relevant components of issues for decision making, problem solving, and to identify actionable steps to be taken.

Please attach and submit your customized cover letter and resume when applying for this position. It is essential your cover letter and resume emphasize education, experience and positions held that are directly related to the minimum qualifications for this position. It should include detailed information on how you qualify for each minimum qualification, including dates regarding education and experience.

RESPONSIBILITIES:

• Analyze, review, and verify documentation to ensure compliance with laws, regulations, and policies
• Contact parties to explain changes, actions, errors, and ask fact-finding questions to verify information, resolve problems and/or gain compliance
• Track and process reports, applications, corporate changes, record changes, and more within electronic systems
• Process, review, and verify documents to determine appropriate action, including recommendations of legal action
• Defend determinations regarding legal actions
• Perform independent research using multiple sources to resolve complex issues and discrepancies
• Conduct 2nd level review and approvals of applications reviewed by the Technical Records Specialist 2 (TRS2) on the team
• Collaborate with IT to update DOI's website in alignment with state requirements
• Provide work direction, oversight, guidance, and training for the TRS2
• Maintain accurate and complete records on electronic database including custodial deposits, agreements, and other related records that are required of licensed insurers
• Serve as a DOI representative in response to legal actions, enacted denial rights, and/or during a hearing as needed
• Monitor entity information to identify and resolve discrepancies, and ensure integrity

MINIMUM QUALIFICATIONS (MQs):

Some knowledge of:

• Supervisory practices

Typically gained through the successful completion of at least two (2) college courses or related training specifically covering supervisory practices; OR at least six (6) months of experience as a supervisor or team lead where you were responsible for giving work assignments, providing direction to employees, and monitoring/evaluating the work of others

Experience:

• Records management

Typically gained by at least one (1) year of work experience using record management systems that included paper records, financial records, or digital records

• Interpreting, applying or explaining state or federal laws, rules, and policies

Typically gained from at least one (1) year of work experience with the duty listed above. Experience applying, interpreting, or explaining policies, rules, or laws in the private sector will satisfy the experience needed for this qualification.

• Researching and reviewing legal documents for compliance with laws and to identify and resolve complex issues (e.g. court orders, contracts, ownership, deeds, trusts, tax returns)

Typically gained by at least one (1) year of experience performing research and analysis of complex or technical material requiring in-depth program knowledge to determine if requirements were met and if they complied with established laws and/or policies

• Creating correspondence and documents using word processing software

Typically gained from at least one (1) year of experience with the duty listed above

SUPPLEMENTAL INFORMATION:

The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website, and follow us on Facebook, X (Formerly Twitter), and LinkedIn.

RECRUITMENT CONTACT: Questions about the position or the application process can be directed to Claire Churchill, Human Resource Business Partner III, at claire.churchill@dhr.idaho.gov.

BENEFITS:

This benefited position enjoys:

• Excellent medical, dental, and vision insurance health plans
• Nationally recognized PERSI retirement benefits
• Paid sick and vacation leave accrual upon hire
• Paid parental leave
• 11 paid holidays annually
• A healthy work-life balance
• Career growth and professional development opportunities

For additional information related to benefits and/or State programs, please visit:https://dhr.idaho.gov/StateEmployees/Benefits.html.

EEO/ADA/VETERAN:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.