Step into a customer-facing role with a manufacturer that solved a long-standing challenge in metal building design through innovation and necessity. Their patented system was engineered to address an issue unmet by the industry for decades and has since become a trusted solution used nationwide across aviation and industrial markets. In this role, you’ll serve as a key point of contact for customers, helping guide projects from initial inquiry through quote preparation and order coordination. If you enjoy working with people, learning technical products, and being part of a hands-on, family-owned company where customer care truly matters, this is an opportunity to make an immediate impact.
Why You Should Apply:
- Join a profitable, growing family-owned company with a strong reputation
- Lead customer support throughout the entire sales and order process
- Work directly with ownership and receive hands-on training from company leadership
- Be part of a company known for innovation, integrity, and long-term customer relationships
What You'll Be Doing:
- Handle inbound customer inquiries and gather technical project information for quotes
- Maintain accurate customer records, project updates, invoices, and order details
- Manage quotes, contracts, and customer orders throughout the sales cycle
- Support customers by coordinating answers to questions and ensuring timely follow-up
- Collaborate within the team to move projects forward and deliver high-level service
About You:
- 5+ years of customer service experience within a technical or construction environment
- Strong communication, problem-solving, and follow-up skills
- Strong technology proficiency, including experience with Microsoft Office
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Welsh & Associates, Inc.