Technical Sales Customer Support

Company Description:

Spirit Electronics is a veteran-owned, woman-owned value-added supplier of high reliability components, engineering services and superior supply chain solutions. With a history rooted in serving the military and space industries, Spirit strives to be a valued partner to key technology sectors. As an award-winning distributor, Spirit delivers authorized products and a range of value-added services, including SMI/VMI, foundry access, electrical and environmental testing, design, assembly, and end-of-life management.

Position Overview:

The Technical Sales Customer Support position is a critical role that bridges Spirit’s technical sales team and customers, providing expert support throughout the customer journey. This position requires a unique blend of technical knowledge and customer service excellence to support Spirit’s customers in the aerospace and defense industry. The ideal candidate will assist customers with technical inquiries related to Spirit’s microelectronics, semiconductors, engineering services, MIL-STD testing solutions, and assembly services, ensuring high levels of customer satisfaction and retention.

Essential Job Functions:

• Serve as the primary technical support contact for customers, addressing inquiries related to engineering product and service specifications, capabilities, and applications
• Provide comprehensive pre-sales and post-sales technical support to customers and the Technical Sales team
• Assist customers with part and service selection, cross-referencing, and technical documentation requirements
• Coordinate with internal teams (Engineering, Quality, and Operations) to resolve complex technical issues and customer requests
• Document and track all customer interactions, technical inquiries, and resolution steps in the ERP system
• Support the Technical Sales team by providing detailed product information and technical clarifications during the sales process
• Assist in the preparation of technical documentation, including data sheets, application notes, and support materials
• Monitor and follow up on open customer issues to ensure timely resolution and customer satisfaction
• Collaborate with Quality and Engineering teams to address product- or service-related concerns and facilitate testing requirements
• Support customer audits and site visits by preparing technical documentation and participating in technical discussions
• Maintain up-to-date knowledge of product offerings, technical specifications, and industry requirements
• Assist in developing and maintaining technical support procedures and best practices
• Participate in internal training sessions to stay current with new products and technical developments
• Help identify common technical issues and contribute to the development of solutions and preventive measures

Requirements:

• 3+ years of technical support or customer service within the electronics or aerospace and defense industry
• Bachelor’s degree in electrical engineering, computer engineering, or related technical field; technical background a must
• Strong understanding of microelectronics, semiconductors, and EEE components
• Knowledge of MIL-STD specifications and testing requirements
• Familiarity with quality systems and aerospace/defense industry standards
• Excellent customer service skills with a focus on technical problem-solving
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly
• Experience with CRM systems and technical documentation tools
• Ability to manage multiple priorities and respond effectively to urgent customer needs
• Detail-oriented with strong organizational and follow-up skills
• Proficiency in Microsoft Office Suite and technical software applications
• Experience with technical documentation and report writing
• Understanding of export compliance regulations and procedures
• Ability to work effectively in a team environment
• Flexibility to occasionally work outside regular business hours to support customer needs