Job Summary
The Technical Sales Engineer provides technical support by identifying cost effective solutions for customer heating and temperature control requirements in a variety of unique applications.
Your Responsibilities:
Develop engineered solutions for customers through understanding of their applications.
Prepare timely technical pricing proposals. Use engineering tools to size thermal heating applications based on specific customer requirements.
Consolidate customer application details and initiate quotes on highly complex applications for review by alternate internal engineering resources.
Lend consultive engineering guidance across various products lines and market sectors.
Provide premium solutions that are efficient and profitable for Chromalox and our customers.
Offer trouble shooting assistance on a variety of customer applications.
Maintain high proficiency of the Chromalox product line and the underlying engineering principles.
Provide a premium customer experience through partnerships and expertise.
Act as a liaison between the customer and the organization including, but not limited to, engineering, planning, purchasing, production, credit, and marketing.
Drive sales growth through building relations and following up with customers on quotes provided. Identify competitive situations and review price options through proper channels.
Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements. Ensure product requirements are clearly defined at time of order.
Actively resolve customer's technical and pricing discrepancies.
Complete accurate order entry while adhering to price guidelines and published lead times.
Coordinate resolution of customer concerns and escalate business at risk situations, as required.
Promptly follow up on assigned sales leads.
Process requests for customer material returns.
Other duties as assigned.
Our Requirements:
Bachelor's degree in Mechanical, Chemical, Electrical, or related Engineering discipline required; equivalent technical experience considered.
3-5+ years of experience in technical sales, sales engineering, applications engineering, or industrial customer-facing engineering roles preferred.
Demonstrated ability to evaluate customer technical requirements and recommend engineered solutions.
Experience preparing technical quotations, proposals, and product recommendations.
Ability to read and interpret engineering drawings, specifications, schematics, and technical documentation.
Strong knowledge of industrial systems such as thermal processes, electrical systems, controls, or related applications preferred.
Proven ability to build customer relationships and identify opportunities for account growth.
Excellent written, verbal, presentation, and consultative communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and CRM/ERP platforms.
Must be fluent in English (spoken and written); Spanish is a plus.
Ability to travel as needed to support customer visits, site evaluations, and business development activities.