Summary:
The Technical Sales Engineer (TSE) is a key member of the Business Development Team in all new and existing key customers. The TSE identifies new opportunities and applications at existing key accounts through close contact with customer engineering, manufacturing departments, and sales contacts. They deliver a high level of customer satisfaction, professionalism, sales performance, and customer engagement. They ensure that the customer’s needs and expectations are met by working with the Product Engineer to maximize technical solutions for the customer, proposing improvements to current products and launch new solutions. The TSE will be self-starting, motivated to learn and achieve.
Preferred Educational Experience:
· B.S., M.E., E.E. or equivalent business experience preferred.
Preferred Work Experience:
· 3-5 years’ experience in a commercial equipment/vehicle environment or related motion control industry.
Essential Functions:
· Perform all safety-critical functions in accordance with approved specifications and requirements. No deviations or substitutions are permitted. Maintain required control, performance, and tolerances to ensure product functionality, public safety, and compliance with applicable government regulations.
· Establish and maintain professional relationships with key personnel within assigned customers and prospective accounts.
· Coordinate Company personnel and management resources to achieve account performance objectives and meet customer expectations, while prioritizing short- and long-term engineering activities.
· Communicate and interface with customer organizations regarding contracts, pricing, current programs, and future business opportunities.
· Develop and maintain a thorough understanding of customer accounts, including current and future needs.
· Evaluate and qualify accounts for rationalization and channel management initiatives.
· Develop, implement, and manage account strategies to achieve assigned sales objectives.
· Meet assigned goals for profitable sales growth and pricing performance.
· Maintain accurate records and prepare reports covering all phases of sales and account activities.
· Support the Business Development Team through preparation of sales reports, presentations, and other sales support activities.
· Monitor and analyze competitive market activity and industry trends.
· Follow all 6S and Safety guidelines, including:
o Safety
o Sort
o Straighten
o Scrub
o Standardize
o Sustain
· Manage part number assignments and related documentation.
· Assist Product Engineers with preliminary design prints and models for customer review and consideration.
· Support basic on-site prototype development and evaluation activities.
· Submit product costing requests to the Product Cost Analyst as required.
· Complete and submit RFQs accurately and within required timelines.
· Promote profit awareness throughout the organization and encourage ideas for improving Customer Service and Operations.
· Participate in team meetings and contribute to operational improvements and overall company success.
· Assist with Quality and Environmental Systems management as applicable to Technical Sales Engineering functions.
· Attend trade shows and participate in industry events to support business development and customer engagement.
Non-Essential Functions:
· Other duties as assigned
Qualifications and Desired Skills
· The ability to work in an environment that is dynamic and demanding, applying a broad product range to a diverse customer base. This requires a positive mindset and solution-based thinking focused on results whilst delivering superior customer service and value.
· The work intake will constantly change. Flexibility in thinking is therefore essential to optimize the use of the skills and abilities to achieve maximum results.
· The Sales Engineer must possess excellent written and verbal communication skills, capable of interaction at all levels within Orscheln and of particular importance - externally at our customers. The communication of problems and constraints in achieving objectives to functions at all levels is important.
· Confidence and resilience are attributes that are essential to succeed when working with often difficult and demanding customers when the going gets tough.
Physical Requirements:
· Data entry
· 70% of the time sitting
· Lifting no more than 50lbs
· Climate controlled environment
· Some bending/stooping
· This position requires travel by car and air, estimate 20 - 30%
Work Eligibility: Must be a U.S. Citizen or a permanent lawful resident of the U.S.
AAP/EEO Statement:
It is the policy of Orscheln Products to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
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