ABOUT CTI CUTTING DIES
CTI Cutting Dies is a specialized tooling manufacturer serving the converting, packaging, and printing industries. We build high-quality steel rule cutting dies and related tooling that help customers run efficient, accurate die-cutting operations. As part of the DFC Manufacturing Group, CTI offers long-term stability, growth opportunities, and the support of a broader manufacturing network with 18+ locations across the United States.
If you enjoy building relationships, solving technical problems, and helping customers improve their manufacturing processes, this is a strong long-term fit.
POSITION SUMMARY
This is a customer-facing technical sales role. You will be responsible for developing and expanding customer relationships across CTI and CTE territories while serving as a key technical resource for customers and internal teams. The Technical Sales Representative supports both new and existing business by helping customers identify tooling solutions, documenting requirements, reviewing tooling performance, and coordinating communication between the customer and CTI/CTE.
This role is critical to customer growth, technical problem solving, and long-term business development.
WHAT YOU WILL DO
Sales and Customer Development
- Develop and grow a customer base across assigned territories
- Build relationships with existing customers while identifying opportunities for additional sales growth
- Serve as the primary point of contact for special order requirements and technical support needs
- Support cross-division sales opportunities across DFC operations
- Travel to customer sites for scheduled meetings, sales visits, and product reviews
Technical Support and Product Expertise
- Act as the key technical liaison between CTI/CTE and the customer
- Assist customer personnel in understanding tooling features for new products and new customer launches
- Review tooling performance with internal technical teams and customers
- Help customers improve their manufacturing processes by recommending effective tooling solutions
- Become proficient in machine operations associated with new products to better support customer needs
Documentation and Communication
- Maintain call reports and detailed customer visit documentation
- Document customer requirements through SOPs and email communication
- Work closely with internal departments to ensure alignment on customer expectations, product performance, and special requirements
- Support smooth communication between customers, sales, technical, and operations teams
WHAT WE ARE LOOKING FOR
- Minimum 5 years of industry experience preferred, ideally from the carton production side
- Strong technical knowledge of tooling, converting, packaging, printing, or related manufacturing processes
- Ability to create effective technical presentations and respond confidently to customer questions
- Strong written communication skills and ability to document customer visits thoroughly
- Working knowledge of database systems, Microsoft Office, and related business software
- Ability to build credibility with customers and serve as a trusted technical partner
- Willingness to travel as needed for customer support and sales development
WHY WORK AT CTI
- Opportunity to combine technical knowledge with sales and customer relationship development
- Be part of a growing national manufacturing network through DFC Manufacturing Group
- Work directly with customers to solve real production challenges
- Strong long-term career potential in a specialized manufacturing niche
- Visibility across multiple divisions and opportunities to support cross-platform sales growth
- Help customers improve the efficiency and quality of their operations
- Join a team where technical expertise and customer support truly matter
This is a role for someone who wants to build long-term customer relationships, solve technical problems, and help grow a business through both expertise and service.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
- Regular travel to customer sites and CTI locations as needed
- Moderate noise environment with periodic exposure to plant floor conditions
- Frequent standing, walking, and movement during customer visits and plant reviews
- Occasional lifting up to 50 lbs
- Ability to present, communicate, and engage effectively with customers, managers, and internal teams