Technical Sales Specialist - Isolation Valves

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Prepare proposals/quotes including product sizing, selection and pricing to assist Outside Sales in selling products and services.
• Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
• Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
• Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.
• Manage workload and engage available internal and external resources as required to meet customer deadlines.
• Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
• Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
• Participate in customer meetings as required to ensure clear communication of customer requirements.
• Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
• Develop and maintain a high level of technical proficiency with products represented.
• Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
• Develop and maintain awareness of all products and services provided by Puffer-Sweiven to identify opportunities for expanding scope of supply.
• Works closely with Accounts Receivable to ensure timely payments.
• Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
• Log all opportunities and maintain accurate information in Salesforce CRM.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA or Technical degree preferred or combination of applicable education and experience.
• Demonstrated knowledge of isolation valves, automation, and controls.

Experience/Skills:

• 3-5 years as an inside sales representative or equivalent in an industrial technical sales environment.
• Strong written and verbal communication skills.
• High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.

COMPETENCIES:

• Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
• Experience sizing pneumatic and electric actuators for isolation valves.
• Experience sizing/selecting controls for pneumatic panels.
• Basic understanding of P&ID’s
• Solid Mechanical Aptitude.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Excellent problem solving skills.
• Strong interpersonal skills and the ability to work as part of a team.
• Strong time management skills including ability to multi-task.
• Demonstrated attention to detail.
• High ethical standards in dealing with customers and principals.
• Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.