Technical Sales Specialist

• Lead customer programs with a strong focus on exceeding customer expectations and delivering a best-in-class project management experience.
• Establish, implement, and continuously improve standards, processes, and best practices to elevate the overall customer experience.
• Manage and track project schedules accurately, ensuring timely execution and proactive communication of approvals, risks, issues, and project requirements.
• Maintain and update program tracking data within the global customer portal and SAP to ensure accurate, real-time visibility.
• Support tool trials at GS by coordinating cross-functional resources, materials, part and tool shipments, process development activities, and by addressing customer feedback and concerns.
• Support customer tool launches in the field, including on-site launch support when required, and coordinating internal teams and resources to ensure successful execution.
• Prepare quotes for service work and spare parts in alignment with customer needs and program requirements.
• Plan, coordinate, and support customer training activities related to tools, processes, and maintenance.
• Define and maintain standards for tool documentation, maintenance manuals, and spare parts lists, and ensure all required documentation is delivered with each tool release.

• Bachelor’s degree in Engineering or equivalent hands-on experience as a Journeyman Model Maker, Tool Maker, Die Maker, or Pattern Maker.
• 2-4 years’ experience in technical customer service or customer-facing technical roles is strongly preferred.
• 2+ years experience with thermoplastic forming, surface texturing, or decorative film integration processes (such as IMG or Male Vacuum forming) preferred

• Demonstrated leadership capabilities with a collaborative, team-oriented approach.
• Strong technical acumen, including hands-on familiarity with vacuum forming processes, and the ability to quickly develop deep knowledge of company products, services, and systems.
• Continuous improvement mindset with a passion for challenging the status quo and enhancing processes and systems.

• Proven ability to perform effectively in high-pressure, fast-paced environments, with exceptional prioritization and time management skills.
• Proficiency with modern business and technical software, including Microsoft Project, Microsoft Office, web-based applications, chat platforms (e.g., Slack), and basic computer troubleshooting.
• Strategic and proactive thinker who anticipates needs, plans ahead, and equips teams with the tools and information required for success.
• High level of self-awareness, adaptability, and openness to new ideas and perspectives. Unique blend of analytical thinking, hands-on problem-solving ability, and a strong customer-service orientation.
• Strong advocate for both customers and internal teams, recognizing that personal success is directly tied to the success of others.
• Ability to work extended or non-standard hours, including weekends, as required by workload and project demands.
• Ability to sit, stand, and walk for extended periods of time.
• Ability to safely lift up to 50 pounds.
• Willingness and ability to travel up to 30% of the time internationally, including North America, Asia, and Europe.

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