Technical Sales Support III – Solutions Sales Engineer

• Serve as theinitialtechnical resource for internal sales teams, distributors, and end users

• Manage incoming technical support calls,that have beenescalated fromTechnical Sales SupportI and II.

• Specify product fit for use.

• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer;  crossover competitor’s products to Burkert  

• Request product variations or forward on to Engineering for customization of products

• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly

• Request part numbers, assembly procedures and standards per ID number from Engineering

• Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio

• Troubleshoot equipment problems and installations generally on the phone with customers 

• Training others on product specifications- Distributors, Customers, and Burkert employees

• Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs. 

• Review, createand analyze CAD drawings

• Assist with the overseeing of Technical Sales Support I and II.

• Build and deliver technical presentations, documents and demonstrations.

• Provide post sales customer support on customers site as needed.

• Project management duties with the ASM and Systemhaus.

• Other dutiesasassigned andrequired

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

• 7+ years of customer service or inside experiencepreferably in a manufacturing environment

• Batchelordegree in Engineering or equivalent experience preferred

• Proficient in Windows and Microsoft Office

• Proficientin SAP

• Proficient in CAD or other 3D model system

• Must have a deep understanding of Process Flow and System Integrations

• Up to50% Travel to trade shows, customers, distributors

Skills:

• Strong customer focus and attention to detail

• Organized

• Self sufficient

• Strategic and independent thinker

• Day-to-day work activities are prioritized appropriately within work routines

• Excellent oral, written, presentationand communication skills

• Strategic communicator 

• Fullunderstanding of process and automation

• Knowledge of P&I

• Able to work closely within a team and contribute individually

• Ability to preform fine hand manipulation, such as keyboarding

• Ability to follow safety and process procedures

• Ability to sit preforming computer and telephone work for up to 8 hours per day

• Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day