Technical Sales Support Representative I

Do you have experience in HVAC, construction, hearth, plumbing, electrical, or another skilled trade?

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Looking to get out of the field without leaving your technical expertise behind? This could be the career move you've been waiting for.

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Woodland Direct is looking for a Technical Sales Support Representative I to help customers, contractors, and our sales team with product selection, installation questions, troubleshooting, and technical support for our hearth products.

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No hearth experience? No problem.

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We'll teach you the hearth industry. What we're looking for is someone with strong mechanical aptitude, technical curiosity, and a passion for helping people solve problems.

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What You'll Do

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• Provide technical support before and after the sale.
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• Assist customers with installation, troubleshooting, and product application questions.
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• Support the Sales and Customer Service teams with technical expertise.
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• Resolve escalated customer concerns while delivering exceptional service.
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• Become a product expert in assigned hearth product categories.
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• Meet individual service goals and follow up to ensure successful customer outcomes.
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What We're Looking For

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You may have experience in:

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• HVAC
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• Hearth installation or service
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• Construction
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• Plumbing
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• Electrical
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• Mechanical repair
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• Building products
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• Technical customer support
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• Any role requiring mechanical troubleshooting
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Qualifications

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• Strong mechanical aptitude and problem-solving skills.
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• Excellent communication and customer service skills.
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• Comfortable learning technical product information.
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• Basic computer proficiency and the ability to work within CRM and business systems.
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• Ability to type 30+ WPM (50+ WPM preferred).
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• High school diploma or equivalent required; college degree preferred.
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• Experience in HVAC, construction, hearth, or a related technical field strongly preferred.
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• Willingness to begin working toward National Fireplace Institute (NFI) certification. Woodland Direct provides the training and support needed to earn certification.
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Why Woodland Direct?

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Join the nation's largest team of NFI-certified professionals and build a career in the growing hearth industry. You'll receive paid technical training, NFI certification support, competitive pay, comprehensive benefits, and opportunities for advancement—all while working alongside a team that is passionate about helping customers create places where people gather.

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• Location: Auburn Hills, MI (Hybrid)
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