Job Summary
A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Teams efforts in growing premier distributors. Support will be provided by phone, on-site, and training events intended to improve the professional HVAC technicians proficiency. The Technical Advisor will be an integral portion of the teams resource development and equipment innovation implementation.
Essential Duties and Accountabilities
Duties and responsibilities will include but are not limited to:
• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems, and third-party suppliers, dealers, and sales professionals, and branch personnel. • Conduct on-site job visits when necessary. • Conduct Dealer Training for Watsco Subsidiarys Tradewinds Climate Systems and Third-Party dealers. • Maintain regular contact with regional managers. • These meetings should include discussion that assists in determining future training topics. • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills. • Maintain a personal and professional development plan. • Lead the industry in proficiency of new technology, HVAC equipment, and accessories by attending designated training provided by manufacturers and Baker Distributors. • Develop and maintain an appropriate expense budget. • Submit regular activity and expense reports as appropriate and within specified time requirements. • Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month. • Expense reports are required to be submitted within 15 days of the end of each month. • Maintain an accurate and updated digital calendar shared with their manager. • Perform other duties as assigned.