Laars Heating Systems is currently seeking an experienced professional to join our Product Support Team to provide technical product support for our contractors, manufactures representatives, homeowners, and other Laars related customers. This position is based out of our Rochester, NH facility.
Responsibilities:
Provide both verbal and written technical support for our products including plumbing, electrical, gas, venting, as well as technical troubleshooting
Participate and support the creation of all technical service procedures and bulletin documentation
Attend local job sites for product support as required
Attend job related courses to update product knowledge and skills
Communicate field feedback to the Technical Support Supervisor
Participate in Laars–sponsored educational training seminars
Participate in new product development process by attending product and service review meetings
Perform other related duties as assigned
Education Requirement:
High School Diploma required, Associates Degree in a technical major preferred
Experience/Skills Requirements:
Experience with HVAC systems, equipment, design, applications, and service is preferred but not required
Strong customer service focus
Ability to work successfully in a high-volume call center environment
Strong oral and written communication skills
Proficient knowledge of MS Office
Ability to interpret mechanical, electrical, and architectural drawings
Ability to interpret engineering specifications and design
Proficient computer skills in Word, Excel, Power Point, CAD
Knowledge of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACnet, Lon Works, Modbus, and other protocols