Automotive Repair and Maintenance, Business Strategy, Capability Maturity Model Integration (CMMI), Communication Skills, Consulting, Customer Support/Service, Help Desk, Legal, Maintenance Services, Microsoft Office, Network Support, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Publications, Regulatory Compliance, Schematics, Team Lead/Manager, Team Player, Technical Consulting, Technical Support, United States Citizen, Willing to Travel, Writing Skills
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at
to learn more and view our open positions.Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact our Talent Specialist, Deepak at
(224) 507-1279
or Lavanya at (224) 369-0873
Title: Technical Service Consultant - Diesel and Dealer Support
Duration: 12 Months
Location: Lisle or Woodridge IL for initial training, will be 100% remote thereafter
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
- This consultant is a technical expert that assists the dealer technician with vehicle repairs.
- Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms.
- Diesel experience is a MUST.
- Customer Service is of the highest importance
- Extensive experience as an end user and customer support is needed for this role.
- Up to 10% travel might be required and will be reimbursed by client.
- This position will support our dealer network by assisting dealers in vehicle repairs via case files.
- We handle all aspects of the vehicle minus the motor.
- We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
- 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.
- This position supports International Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
- Tech Services support members support international dealers and body builders provide repair and diagnostic support
- Provide publications feedback to our publication's teams
- Escalate trending failure modes to Service Engineering
- Future travel to dealer locations is a possibility
Basic Requirements
- Bachelor's degree
- At least 2 years of field service engineering, automotive service or truck service experience (OR)
- At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements
- Qualified candidates, excluding current client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Customer Support, Diesel Experience