Automotive Repair and Maintenance, Best Practices, Budget Management, Capital Equipment, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Groundskeeping, Machining, Maintenance Services, Manufacturing, Needs Assessment, On Site Support, Organizational Skills, Presentation/Verbal Skills, Process Development, QoS (Quality of Service), Research & Development (R&D), Servomechanism, Team Player, Time Management, Writing Skills
Technical Service Coordinator
Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems.
We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer's loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service.
Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment.
We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we'd love to hear from you!
The Ideal Candidate Will:
- Love to get their hands dirty, be known as a "gearhead"
- Be able to prioritize and complete tasks to meet assigned deadlines
- Be a self-starter, able to complete tasks using their knowledge and skill
- Establish a process for activities that lead to the implementation of systems, procedures or outcomes
- Understand the needs of a situation and establish effective action plans.
The Technical Service Coordinator Will:
- Own and manage the service issues log, ensuring all items are actively tracked and driven to resolution
- Follow up with service technicians and employees as well as internal Machining, Assembly, and Engineering teams to close open issues.
- Enter, update, and maintain accurate service data in CRM and related systems, ensure service documentation is complete, organized, and current
- Follow up on quoted service work to drive conversion and scheduling
- Conduct limited outbound calls related to service, parts, and open opportunities
- Serve as a point of contact for customer updates, scheduling, and service coordination
Requirements:
- 3–7+ years in a service-related role (field service, maintenance, service advisor, or service coordination)
- Experience in capital equipment, manufacturing, industrial, or automotive service environments preferred
- Customer-facing service experience strongly preferred
- Strong mechanical/technical aptitude
- Excellent organization and task management skills
- Strong verbal and written communication skills
- Experience with CRM/ERP or service management systems
Coe Press Equipment is proud to be an equal opportunity employer