Technical Service Engineer

Job Title: Technical Service Engineer
Location: Oxford, Georgia
Type: Direct Hire
Work Model: Onsite

Responsibilities

• Serve as a technical resource supporting field service activities related to extrusion equipment, plastics processing systems, filtration systems, and industrial machinery.
• Conduct onsite inspections, technical surveys, and process evaluations at customer facilities to diagnose and troubleshoot performance issues.
• Assist customers with startup support, equipment performance evaluations, maintenance recommendations, and process optimization.
• Develop detailed technical reports documenting findings, recommendations, and corrective actions.
• Provide remote and onsite troubleshooting support via telephone, email, video conferencing, and customer visits.
• Partner with customers to identify root causes of process and equipment inefficiencies and build trusted relationships with production, maintenance, engineering, and management personnel.
• Deliver technical product training and best-practice guidance to customers.
• Travel regularly to customer sites to support installations, assessments, and operational improvement initiatives.
• Support sales efforts by participating in customer meetings, technical presentations, product demonstrations, and providing technical input for proposals and quotations.
• Collaborate with sales, manufacturing, and operations teams to communicate customer feedback and support continuous improvement initiatives.
• Maintain accurate service reports, customer visit summaries, expense reports, and CRM data; track issues through resolution and provide updates to leadership.

Requirements

• Minimum of 5 years of experience in field service, industrial maintenance, manufacturing engineering, process engineering, or technical customer support.
• Associate degree in Mechanical Engineering Technology, Manufacturing Technology, Industrial Technology, or a related technical field preferred.
• Experience supporting extrusion equipment, plastics processing, filtration systems, or related manufacturing technologies strongly preferred.
• Strong mechanical troubleshooting and root-cause analysis skills.
• Working knowledge of extrusion processes and industrial manufacturing equipment.
• Ability to read engineering drawings, mechanical schematics, and technical documentation.
• Understanding of continuous improvement and problem-solving methodologies.
• Proficiency with Microsoft Office and CRM systems.
• Excellent customer-facing skills and ability to communicate technical concepts effectively.
• Commercial awareness with the ability to identify growth opportunities and support sales efforts.
• Self-directed, highly accountable, and comfortable working independently in the field.
• Strong problem-solving mindset with a sense of urgency.
• Willingness to travel extensively throughout North America with valid driver's license; ability to obtain a passport preferred.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #706-IT York