This is where your work makes a difference.At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.Here, you will find more than just a job-you will find purpose and pride. Where Your Purpose Accelerates Our MissionEvery day, Baxter helps save and sustain lives-and this role plays a key part in making that happen.This is where your troubleshooting skills directly impact patient care.This is where your work helps customers keep life-saving equipment running.Your Role at BaxterAs a Technical Service Lead Coordinator, you'll be the go-to expert for resolving technical issues with Baxter's medical equipment. You'll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience.You'll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant.Your Team You'll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products.This role works an 8-hour shift within business hours (8:00 AM-6:00 PM, Monday-Friday) and includes a shared on-call rotation to support after-hours needs.What You'll Be DoingTroubleshoot mechanical and electrical issues on medical devicesProvide technical support via phone, email, and web-based systemsDocument all customer interactions, complaints, and resolutions in FDA-compliant systemsCreate and manage service requests, work orders, and service parts ordersTrack and update service activities through approved contact management systemsCoordinate parts replacement and returns for engineering analysisSupport product upgrades, modifications, and new product releasesInterface with engineering, service logistics, and sales for technical issue resolutionWhat You'll BringHigh school diploma or equivalent required2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)Ability to read and interpret technical manuals, schematics, and electrical diagramsExperience providing technical support in a help desk, service, or field support environmentExperience documenting service activity and managing requests in ticketing or case management systemsExperience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurationsExperience supporting medical devices or working in a regulated environment preferredExperience using diagnostic equipment such as voltmeters and basic hand tools preferredWe understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is$60,000 - $82,500. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.US Benefits at Baxter (except for Puerto Rico)This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | BaxterEqual Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Know Your Rights: Workplace Discrimination is IllegalReasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.