Job Description
Job Title
Lead Technical Service Team
Job Description
Lead and develop a national technical service team, providing direction, coaching, and performance management. Enhance training programs, service documentation, and operational procedures to improve effectiveness and consistency. Foster a positive, customer-focused team culture while driving employee engagement and development. Monitor, collect, and evaluate service performance data to identify trends and improvement opportunities. Investigate recurring technical issues and collaborate with technical teams to implement sustainable solutions. Partner with engineering, quality, sales, and product development teams to improve customer outcomes. Work with supply chain and operations teams to ensure appropriate inventory planning and service readiness. Manage and resolve complex customer escalations in a timely and professional manner. Champion continuous improvement initiatives across service operations and customer support processes. Build strong relationships with customers and stakeholders at management and executive levels. Monitor and report on key performance indicators including service response times, issue resolution, documentation quality, and customer satisfaction metrics. Travel to customer sites and participate in technical product training as required.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Proven experience leading service or technical support teams. Bachelor's degree in Mechanical Engineering or a related technical discipline. Broad understanding of mechanical, electrical, and software-based systems. Strong problem-solving, troubleshooting, and analytical capabilities. Excellent verbal, written, and presentation skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience developing talent through coaching, mentoring, workforce planning, and employee retention initiatives. Strong customer-facing skills with experience supporting end users and resolving escalated issues. Familiarity with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint. Knowledge of safety and regulatory standards is highly desirable. French language skills would be advantageous but are not essential. Self-motivated, adaptable, and comfortable working independently while leading others. Willingness to travel as required.
What's on Offer
Opportunity to lead a critical nationwide service function within a growing and innovative organization. Significant influence over operational strategy, team performance, and customer satisfaction initiatives. Exposure to cross-functional collaboration with engineering, sales, quality, and product development teams. Ongoing technical training and professional development opportunities. A leadership role offering variety, autonomy, and the opportunity to drive meaningful business improvements. Supportive culture focused on innovation, continuous improvement, and employee success. Opportunity to work with advanced technologies and complex technical solutions in a customer-centric environment.
Apply now!
Contact Delaney Sandner Quote job ref JN-082026-7089372
Job Summary
Sector: Engineering & Manufacturing
Sub Sector: Production, Manufacturing
Industry: Industrial / Manufacturing
Where: Fall River
Contract Type: Permanent
Consultant name: Delaney Sandner
Job Reference: JN-082026-7089372
Numbers & Facts
| Location | Fall River, Massachusetts |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $120,000–$160,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
Skills
- Analysis Skillsunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Electricityunmatched
- Employee Retentionunmatched
- French Languageunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Inventory Planningunmatched
- Leadershipunmatched
- Manufacturingunmatched
- Mechanical Engineeringunmatched
- Mentoringunmatched
- Metricsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Product Developmentunmatched
- Regulationsunmatched
- Resolve Customer Issuesunmatched
- Safety Standardsunmatched
- Salesunmatched
- Supply Chain Operationsunmatched
- Talent Managementunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Technical Services Managementunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Training Programunmatched
- Trend Analysisunmatched
- Willing to Travelunmatched
- Workforce Planningunmatched
- Writing Skillsunmatched
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