Position Summary: Lead technical support for customers in wide web flexographic and gravure printing. Specialize in water-based and solvent-based inks and coatings. Oversee technical activities, manage relationships, and ensure product success. Drive excellence, growth, and satisfaction through expert service and team collaboration. Candidates can reside in Kansas, Missouri, Iowa, Nebraska.
Key Responsibilities:
Manage technical support for wide web flexo and gravure customers using water and solvent-based products.
Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
Coordinate press trials, product introductions, and technical audits at customer sites.
Collaborate with R&D, sales, manufacturing, and regulatory teams for tailored solutions.
Develop technical service strategies to support retention, growth, and innovation.
Build relationships with customer stakeholders as the primary technical contact.
Mentor technical representatives and field service personnel.
Maintain documentation, reports, and logs for issue resolution and improvement.
Ensure compliance with safety, environmental, and regulatory standards for solvents, emissions, and stewardship.
Basic Qualifications:
Bachelor's degree in Chemistry, Printing Technology, Engineering, or related field (preferred).
5+ years in technical roles supporting wide web flexographic or gravure printing.
Proven experience with water-based and solvent-based inks and coatings in flexible packaging .
Ability to lead customer-facing engagements and manage projects independently.
Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
Skilled in color matching, print troubleshooting, and defect analysis.
Excellent communication, customer service, and cross-functional collaboration skills.
Willing to travel up to 70% to customer sites, plants, and meetings.
Preferred Skills:
Experience with color management systems (e.g., X-Rite).
Understanding of lamination, coating, and post-print converting processes.
Familiarity with VOC compliance, safety protocols, and regulations.
Numbers & Facts
Location
Kansas City, KS
Salary
$95,000–$105,000 Per Year
Skills
Analysis Skillsunmatched
Chemistryunmatched
Color Managementunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Environmental Complianceunmatched
Identify Issuesunmatched
Leadershipunmatched
Maintain Complianceunmatched
Manufacturing Requirementsunmatched
Mentoringunmatched
On Site Supportunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Printingunmatched
Problem Solving Skillsunmatched
Product Testingunmatched
Product/Service Launchunmatched
Project/Program Managementunmatched
Regulationsunmatched
Relationship Managementunmatched
Research & Development (R&D)unmatched
Retention Programsunmatched
Safety Complianceunmatched
Salesunmatched
Stewardshipunmatched
Strategic Planningunmatched
Team Playerunmatched
Technical Leadershipunmatched
Technical Services Managementunmatched
Technical Strategyunmatched
Technical Supportunmatched
Willing to Travelunmatched
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