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Technical Service Representative - 2 Needed

Area Temps
  • Cleveland, OH - Westside, OH
  • Quick Apply
3 days ago

Job Description

A local company is seeking Technical Service Representatives who will be responsible for handling and resolving all customer and end user inquiries.  Work hours are Monday through Friday 8 a.m. to 5 p.m.; however, overtime may be required during their busy season.

Job Duties:

  • Deliver world class customer service by responding to users and customers via email, vendor portals, in-bound and outbound phone calls, or through internal web chat function
  • Recognize quality issues versus user error consistently and accurately on various installed and portable heaters
  • Provide fast and accurate support to any assigned contact us email requests coming from the company website
  • Respond to inbound phone calls, provide technical solutions to all questions and inquiries, and recommend solutions to customer inquiries and issues
  • Identify and recommend technical based opportunities to enhance value proposition through product performance and customer service, and demonstrate the ability to explain product information in an organized, clear, and concise way
  • Provide answers to consumers by identifying problems; research answers; guide clients through maintenance and corrective steps
  • Enter orders and RMA's in SL9/Information operating system and process credit card orders through the Magento web-based operating system or by processing on an internal website
  • Display professionalism when representing the company in the field at customer sites, training events, and trade shows
  • Log and document all customer, distributor, and field technician inquires in company software to support requirements of the internal quality program
  • Occasionally assist marketing to create assets including sell sheets and images and with internal web team to provide content, images, and marketing support for any web initiatives
  • Communicate with parts specialist to help advise internal stock, and stock levels of service parts
  • Offseason projects can include taking technical calls for outdoor power equipment, occasional re work projects at our distribution center, and specialized training classes on all hearth products
  • Perform other duties as required

 

Numbers & Facts

LocationCleveland, OH - Westside, OH
IndustryStaffing/Employment Agencies
Company Size50 to 99 employees
Year Founded1987
Websitehttp://www.areatemps.com

About Company

Temp Agencies Cleveland | Temp Agencies Akron

For over 30 years, Area Temps has been a human resource staffing partner for both employers and job seekers in the Northeast Ohio area, delivering the quality and value of a large firm, combined with the personal service of a local company. With five locations, we serve Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, Portage and Ashtabula counties.

We were established in 1987 with the goal of providing quality temporary workers and personalized service to our customers.  Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of Northeast Ohio’s largest employers.

  • Full-Service Staffing Agency.
    Every year we match thousands of quality employees with rewarding office, technical, skilled trades, industrial and professional opportunities.
  • City Search Applicant Network.
    Our interactive centralized network links our five locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates, and job seekers have access to the best career opportunities in Northeast Ohio.
  • Quality Employees.
    We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
  • Personalized Service.
    On-site visits help our account representatives create solutions that are specifically tailored to each client company’s needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
  • Exceptional Value.
    From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
  • Ongoing Training.
    Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results and overall quality of the staffing solutions we deliver.

Skills

  • Content Developmentunmatched
  • Credit Cardsunmatched
  • Customer Support/Serviceunmatched
  • Distribution Servicesunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Magentounmatched
  • Marketingunmatched
  • On Site Supportunmatched
  • Online Chatunmatched
  • Operating Systemsunmatched
  • Operations Processesunmatched
  • Order Processingunmatched
  • Organizational Skillsunmatched
  • Problem Solving Skillsunmatched
  • Salesunmatched
  • Software Administrationunmatched
  • Telephone Skillsunmatched
  • Trade Showsunmatched

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