Technical Service Representative

Apidel Technologies

CHATTANOOGA, TN

JOB DETAILS
JOB TYPE
Contractor
SKILLS
Analysis Skills, Billing, Chemistry, Communication Skills, Customer Support/Service, Data Collection, Demand Forecasting/Planning, Film, Identify Issues, Manufacturing, Materials Analysis, Painting (Facilities and Maintenance), Problem Solving Skills
LOCATION
CHATTANOOGA, TN
POSTED
2 days ago

Qualifications:
Expected length of assignment 6 months
Possibility of Conversion to FT: No

Start Time: shift: 6:30AM
End Time: 3:00PM
Estimated Weekly OT required - 0

Job Description:
Support relationships with both manufacturing and engineering at customer sites.
Maintain key communication regarding daily projects and line issues.
Possess working knowledge of paint technologies.
Respond to questions and concerns regarding product lines and general operations.
Troubleshoot& resolve paintingissues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.
Assist with daily paint consumption, invoices, inventory, and paint ordering.
Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data.
Regularly report data collection results summary internally and to the customer if required. Notify appropriate parties if data reveals results outside of expectations.
Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
Assist with customer demand forecast, on-site inventory and product orders.
Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
Build relationships at all levels, help team deliver value.


About the Company

A

Apidel Technologies