Technical Service Representative II

Technical Service Representative IIAt Percepta, we bring first-class service across each market we support. As a Technical Service Representative II in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of participating dealerships. Claims are received through a variety of sources.What You'll Be DoingReview claims received in assigned sort groups via Company's claim payment system (OWS) to determine if claim meets policy guidelines.If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer.If claim fails to meet policy, communicate the rationale for why a claim will be denied or adjusted to the dealership.Analyze claims that require manual payment to determine eligibility.Exercise sound judgment in balancing policy and dealer satisfaction when making determination to pay or reject.Recognize system issues and forward to OWS team or leadership for system correctionAnalyze various claims reports to determine if claims are valid. Communicate any claim charge backs to dealer based on business rules.Assist the hotline with questions and concerns regarding program guidelinesProvide backup support to Prior Approval operations when neededIdentify process improvements and best practices as neededComplete additional tasks and projects as assignedWhat You Bring to the RoleHigh School diploma or equivalent required. Some college coursework desired.Mechanical automotive background requiredFamiliarity with OASIS and ACESII is desired, but not requiredExcellent time management skills/organizational skills.Excellent written and verbal communication skillsEffective analytical and problem-solving skillsAttention to detail is requiredDisplays professionalism and a positive attitudeAbility to effectively communicate with customers, managers, and coworkers.Ability to multitask and prioritize assignmentsAbout PerceptaEstablished in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:Culture of Service - to be treated like you are the customer from day oneTeamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributionsRespect – a team that is accountable, dependable and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. LI-Remote