Technical Service Representative (Metal Packaging)

About Crown Crown Holdings, Inc. through its subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.

Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. Its an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Job Description

Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.

Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Job Responsibilities:

• Providing problem-solving leadership on technical and quality matters relating to food can and end performance.
• Managing the overall technical interface between the Food Division and their customers.
• Supporting customers in all technical aspects of the business including current packages and new package development.
• Developing and managing technical meetings between the Company and customers to discuss ideas, issues, and solutions.
• Interacting directly with customer and internal manufacturing operations.
• Partnering with the Companys Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers.
• Extensive travel (Up to 80%) will be required to service customer needs.

Job Requirements The ideal candidate would possess the following attributes:

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline.
• 2+ years in a packaging manufacturing environment, food production or a similar industry.
• Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
• Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
• Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
• Demonstrated ability to effectively manage multiple projects to completion.
• Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual.
• Well organized and detail oriented with good time management skills.
• Strong PC skills are a must, especially using Word, Outlook, and Excel.
• Committed to on-going personal development and career growth.
• Knowledge and/or certification in Six Sigma is a bonus.

Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.

While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud.

What Crown Offers You

• Strong engagement and commitment to the safety of our employees.
• The opportunity to build a meaningful career.
• Professional and personal development through training and work experiences.
• Join us and become part of a team of professionals who are passionate about sustainable packaging!

Working Together Working Together is one of the five pillars that make up our Twentyby30 program. We aim to value and respect each individual and foster an environment of inclusivity.