Technical Service Representative

As a Technical Service Representative, you will conduct complaint investigations, product startup demonstrations, and applications assistance for new and existing contractors/clients. You will report directly to the Technical Manager and focus on the east coast. 

Key Responsibilities: 

• Complaint investigations –investigate product complaints using defined test protocols, document and report results. 

• Product benchmarking- conduct internal and external product testing, document and report results in co-ordination with the PPC lab  

• Applications testing - complete hands-on application testing 

• Ensure that accurate safety attitudes, procedures, site rules are communicated on all work programs and conduct work in a manner that protects self, co-workers, the environment, and the safety of the community. 

• Operate and maintain field coating inspection test equipment following established specifications with limited supervision 

• Answer product technical questions – Field technical product calls from the field organization, assist in product recommendation and competitive cross-overs 

• Perform testing on coatings in the industrial segments for the Tru Industrial Team. 

Qualifications: 

• 3-5 years practical coating application with industrial coatings products is preferred. 

• Prior experience with coating inspections required.  

• Must be self-motivated and able to work independently. 

• Basic computer literacy and proficiency with programs such as Word, Excel, Microsoft Office Suite, etc. 
• Minimum education High School Diploma; Bachelor’s degree preferred.  

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).