Technical Service Systems Engineer

Wichita Falls, Texas

1 day ago

Job Description

JOB DESCRIPTION

Summary of Essential Functions

The Engineer, Technical Services serves as the lead subject matter expert in one or more specialty areas, delivering highly technical expertise and project management. This role provides specific expertise for major operating systems, networks, email, databases, and servers in a multi-vendor, multi-platform environment. The engineer commands the department's operating systems and network systems in the absence of coordinators or managers. Responsibilities include identifying product development needs, developing solutions, and resolving system problems that support the hospital health system.

Educational Requirements

High school diploma or equivalent required.
Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or related subject preferred; work experience may be considered as a substitute for a degree.
Must be able to communicate effectively in English, both verbally and in writing.

Knowledge/Skills/Abilities

Extensive technical experience in Information Systems at various levels of sophistication as it pertains to operating system software and hardware (PCs, Networks, and various servers).
Experience in scripting (e.g., PowerShell, VBS, batch files).
Coach, train, and lead less experienced technical analysts in network and operating system methodologies.
Conduct cost analysis for software tools and hardware projects, making recommendations that positively impact hospital services.

Physical Requirements

Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends.
Take on-call rotation as assigned and be available during rotation as needs arise.
May be expected to lift over twenty-five (25) pounds.
Ability to distinguish between numbers and symbols.
Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
Corrected vision and hearing to normal or near normal range.
Extended periods of sitting and/or walking depending on specific duties.

______ IT Infrastructure Engineer

Knowledge/Skills/Abilities

Configure and maintain Microsoft Server (2012, 2016, 2019, 2022), Domain Services (Active Directory, GPO, DNS, DHCP), SQL, IIS, WSUS, and PowerShell.
Configure and maintain Microsoft 365 (Azure AD, Azure App Deployment SSO, Exchange Hybrid implementation, SharePoint, Teams, OneDrive).
Advanced understanding of virtual environments such as VMware vSphere, including planning for hardware expansion and disaster recovery.
Manage system backup and restore operations for virtual and physical environments, with experience in Veeam Backup and Replication preferred.
Configure and maintain SANs (Storage Area Networks) and NAS (Network Area Storage), including HBAs and fiber channel switches.
Configure and maintain enterprise faxing and printing.

Duties and Responsibilities

Focus on the design, provisioning, maintenance, and management of enterprise IT solutions, including server administration and virtual server administration.
Evaluate business needs and resource requirements while prioritizing projects with multiple teams and vendors for system implementations.
Manage various systems, determining installation priorities for upgrades and system releases to ensure system integrity and minimize downtime.
Perform routine maintenance on data center infrastructure, including software patches, OS updates, security fixes, and firmware upgrades.
Perform other tasks/responsibilities as directed by manager or director.

_______ Network Infrastructure Engineer

Knowledge/Skills/Abilities

Proficient with Cisco enterprise networking routers, switches, and Cisco Meraki wireless solutions.
Proficient with Network Firewalls including network design/architecture to maintain a security environment.
Configure and maintain remote access - VPN Security Firewall (SonicWall).
Experience with cloud solutions and integrations (AWS / Azure).
Configure and maintain a Citrix environment (vApp, ADC/NetScaler).

Duties and Responsibilities

Focus on the design, provisioning, maintenance, and management of enterprise networking solutions and enterprise storage.
Manage cloud-based network solutions, including Azure and AWS.
Oversee firewall configurations and network security protocols.

Numbers & Facts

Location

Wichita Falls, Texas

Skills

Amazon Web Services (AWS)unmatched
Business Administrationunmatched
Cisco Routersunmatched
Cisco Switchesunmatched
Citrix Product Familyunmatched
Cloud Computingunmatched
Coachingunmatched
Communication Skillsunmatched
Computer Firmwareunmatched
Computer Scienceunmatched
Computer Securityunmatched
Cost Analysisunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Data Recoveryunmatched
Disaster Recoveryunmatched
English Languageunmatched
Establish Prioritiesunmatched
Fax Machinesunmatched
Fibre Channelunmatched
Firewall Administrationunmatched
Firewallsunmatched
Hearing Impairmentunmatched
High School Diplomaunmatched
Hospitalunmatched
Hospital Systemsunmatched
Host Bus Adapter (HBA)unmatched
Information Technology & Information Systemsunmatched
Infrastructure Softwareunmatched
Management of Information Systems/Technology (MIS)unmatched
Manual Dexterityunmatched
Microsoft Active Directoryunmatched
Microsoft Exchange Serverunmatched
Microsoft IIS Web Server (Internet Information Services)unmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Visual Basicunmatched
Microsoft Windows Azureunmatched
Microsoft Windows NT Group Policyunmatched
Multiplatform/Cross-Platformunmatched
Needs Assessmentunmatched
Network Administration/Managementunmatched
Network Architecture/Engineeringunmatched
Network Attached Storage (NAS)unmatched
Network Designunmatched
Network Operations Centerunmatched
Network Protocolsunmatched
Network Securityunmatched
Network Systemsunmatched
On Callunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Printingunmatched
Problem Solving Skillsunmatched
Product Developmentunmatched
Project/Program Managementunmatched
Remote Accessunmatched
Replication and Remote Mirroringunmatched
SQL (Structured Query Language)unmatched
Scripting (Scripting Languages)unmatched
Security Protocolsunmatched
Single Sign-On (SSO)unmatched
Software Patchesunmatched
SonicWALLunmatched
Storage Area Network (SAN)unmatched
Systems Administration/Managementunmatched
Systems Engineeringunmatched
Systems Hardwareunmatched
Technical Analysisunmatched
Technical Deliveryunmatched
VMWare vSphereunmatched
VPN (Virtual Private Network)unmatched
Windows PowerShellunmatched
Windows Server Update Services (WSUS)unmatched
Wireless Communicationsunmatched

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Technical Service Systems Engineer

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