Technical Services Analyst

Job Overview

Are you a customer-focused IT professional who enjoys solving technical challenges and working directly with end users? We are seeking a motivated, energetic, and experienced Technical Services Analyst to provide on-site technical support at client locations.

The ideal candidate is a self-starter with excellent communication skills, strong emotional intelligence, and a passion for delivering exceptional customer service. You'll work in a fast-paced healthcare and enterprise IT environment where professionalism, technical expertise, and a positive attitude are essential.

Key Responsibilities

• Install, configure, calibrate, and test IT equipment, peripherals, and endpoint devices.
• Monitor system performance and proactively identify potential issues before they impact users.
• Perform hardware diagnostics, troubleshooting, repairs, and basic software integration.
• Support IT project deployments, including technical dress rehearsals, go-live activities, and post-deployment support.
• Administer basic Windows operating system functions (Windows 10/11), including user account management, system configuration, and device setup.
• Ensure all equipment is operating efficiently and in accordance with established standards.
• Document technical issues, resolutions, and project activities as required.
• Collaborate with internal teams and client stakeholders to resolve technical challenges quickly and professionally.
• Deliver an outstanding customer experience by providing responsive, courteous, and effective technical support.

Qualifications

Required

• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, time management, and multitasking abilities.
• Hands-on experience troubleshooting desktop hardware, peripherals, and endpoint devices.
• Working knowledge of Windows operating systems and Microsoft Office applications.
• Fundamental understanding of computer hardware, software, networking, and IT infrastructure.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred

• 3+ years of experience providing technical support in a business-to-business (B2B) or managed services environment.
• Experience supporting printers, scanners, barcode devices, mobile devices, or other IT peripherals.
• Basic understanding of Active Directory, TCP/IP networking, and software deployment.
• Experience supporting healthcare or enterprise environments is a plus.
• Industry certifications such as CompTIA ITF+, A+, Network+, Security+, or equivalent are preferred.

What We're Looking For

The successful candidate is someone who:

• Takes ownership of technical issues from start to finish.
• Communicates effectively with both technical and non-technical users.
• Maintains a professional and positive attitude under pressure.
• Enjoys working in dynamic client environments.
• Is committed to delivering exceptional service and building strong customer relationships.

Transportation Requirement

This position requires regular travel to client sites.

• A reliable personal vehicle and valid driver's license are required.
• A company vehicle is not provided.
• Business mileage is reimbursed in accordance with the company's mileage reimbursement policy.

Techio is a next-gen technology management company that partners with healthcare organizations to customize and transform their Input/Output technology operations. We deliver comprehensive solutions from streamlining healthcare workflows to round the clock management of their critical I/O infrastructures.