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Technical Services and Training Specialist

Neighborly

Virginia

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JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Communication Skills, Cross-Functional, Customer Support/Service, Detail Oriented, Equipment Maintenance/Repair, Event Management, Field Trials, Franchise Management, High School Diploma, Knowledge Management Systems, Learning Management System (LMS), Licensing, Materials Management, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Operational Support, Organizational Skills, Performance Analysis, Pest Control, Problem Solving Skills, Product Programs, Product Testing, Quality Metrics, Regulations, Regulatory Compliance, Service Delivery, Technical Delivery, Technical Leadership, Technical Services Management, Technical Support, Technical Training, Technical Writing, Time Management, Training Program, Willing to Travel
LOCATION
Virginia
POSTED
3 days ago
Position Overview:

The Technical Services & Training Specialist supports the Technical Services Manager in developing, delivering, and maintaining technical, operational, regulatory, and service training programs. This role serves as a technical resource for franchise owners and associates by providing technical guidance, supporting compliance initiatives, assisting with product evaluations, and helping ensure consistent service delivery across the network.

Key Responsibilities:
  • Assist in developing, delivering, and maintaining technical training programs for franchise owners, managers, office staff, and service professionals.
  • Provide technical guidance and operational support related to pest management, equipment, application techniques, and service quality.
  • Support regulatory compliance initiatives, including pesticide licensing, certification requirements, and communication of regulatory updates.
  • Assist with evaluating new products, equipment, and service offerings through field testing and performance analysis.
  • Collaborate with cross-functional teams to develop service protocols, operational resources, and technical documentation.
  • Coordinate technical training events, onboarding activities, and certification programs while maintaining training materials and learning management system content.
  • Track training effectiveness and service quality metrics and maintain technical resource libraries and knowledge management systems.
  • Perform other duties as required.

Required Attributes:
  • Ability to communicate effectively, both verbally and in writing, across cross-functional teams.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Detail-oriented with a high level of accuracy.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Ability to work independently and collaboratively.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
  • Strong organizational and time management skills.
  • Strong understanding of pest management principles and Integrated Pest Management (IPM).
  • Ability to explain technical concepts to a variety of audiences.
  • Strong presentation and facilitation skills.
  • Franchise-first mindset with a customer service focus.
  • Ability to travel independently (25-40%)

Education, Experience, & Certifications:

Required:
  • High School Diploma or GED
  • 2-4 years of experience in pest management, technical services, training, or operations support.
  • Certified pesticide applicator or ability to obtain certification within a specified timeframe.
  • Equivalent combination of education and relevant experience may be considered.

Preferred:
  • An Associate's degree in a related field.
  • Experience in mosquito or general pest management.
  • Experience with Learning Management Systems (LMS).
  • Experience supporting franchise operations.
Brand:
MOJ Mosquito Joe

About the Company

N

Neighborly

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