Technical Services Delivery Lead, YouTube Global Vendor Operations

Technical Services Delivery Lead, YouTube Global Vendor Operations - Google Careers

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Technical Services Delivery Lead, YouTube Global Vendor Operations

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corporate_fareYouTubeplaceSan Bruno, CA, USA

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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Minimum qualifications:

• Bachelor"s degree in HR, Business or related field, or equivalent practical experience.
• 13 years of experience in a customer or client-facing role supporting strategy and planning.
• 13 years of experience managing domestic and international projects.
• 10 years of experience managing operations and leading cross-regional teams.
• 6 years of experience in people management.

Preferred qualifications:

• Master's degree or equivalent practical experience.
• Experience in vendor operations management or overseeing vendor operations programs.
• Ability to effectively operate in a fast-paced, constantly evolving, team environment.
• Ability to influence and communicate cross-functionally with all levels of management within Google.

About the job

In this role, you will be responsible for end-to-end YouTube vendor operations. You work on YouTube Tech Verticals (Tools and Infrastructure, Data and Insights, Partner Engineering) to enable support for users and creators across channels. You will have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the stakeholders/product team and fuels innovation. In this highly cross-functional role, you will represent our users and problem-solve with the internal teams. You will process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.

You will manage critical workflows operated by vendors within the region. You will have end-to-end accountability of vendor performance for which includes, but not limited to overseeing staffing, service level agreement (SLA) adherence, quality performance and other operations metrics. You will be establishing the operation at one or more sites and partner with stakeholders, cross-functional teams and suppliers to make it a success. This role includes overall management responsibility for provisioning and enabling vendors to operate as outlined in the Statement of Work (SOW). You will also manage sections of the long-term global operational strategy and support model, including extended workforce decisions, agreements, vendor selection and continuous improvements of business processes.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $211000 - $294000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Coach and guide a team of high-performing vendor managers while fostering team wellness and high-performance dynamics and excellence.
• Be accountable for flawless operations by managing overall vendor performance in the region, driving vendor selection, consultation, and overall vendor operations strategies.
• Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure operational compliance with policies and procedures.
• Influence cross-functional directors and actively participate in discussions and decisions involving the Vice President+ leadership.
• Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal improvements at scale.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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