Technical Services Engineer III

Lancesoft

Plano, TX

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JOB DETAILS

SALARY

$30

SKILLS

Biomedical Engineering, Biomedical Equipment, Call Center Operations, Call Centers, Clinical Facilities, Clinical Laboratory, Clinical Practices/Protocols, Communication Skills, Customer Support/Service, Documentation, Educational Technology, Electronics, Environmental Health, Healthcare, Healthcare Customer Service, Healthcare Providers, High School Diploma, Identify Issues, Implants, Medical Equipment, Medical Office Administration, Product Documentation, Technical Support

LOCATION

Plano, TX

POSTED

28 days ago

Title:Technical Services Engineer III
Location:Plano, TX 75024 (100% Onsite)
Duration: 12 Months

Description:
The Technical Services Engineer III provides remote technical support for client Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance. This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment. Candidates without a four year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply.

Preferred Qualifications:

Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.
Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.
Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.
Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.

Experience Requirements

5 years of experience (or bachelor s degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.
Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial.
Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved.
Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.

Education Requirements

High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable.
Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields.
Optional bachelor s degree in biomedical engineering, biomedical science, or a related engineering or science field.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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