Job Title: Technical Services Field Engineer – Variable Frequency Drives & MotorsOffice Location: Roanoke, VA preferredBusiness Function/Department: Industrial Systems/Technical ServicesGeneral Role Description Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotelyRole Accountabilities Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company's VFD productsProvide technical support to clients and other engineers, when not in the fieldPerform preventative maintenance on client equipmentAnalyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessaryReport to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assignedTroubleshoot, isolate issue, repair and/or replace defective componentsUpdate client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reportsDraft Service Advices and issue to clients and field engineers, as approvedWrite and submit field service reports to clients to document work performed in the fieldAcquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practicesConfigure equipment to enable suppliers to resolve their product failures in a timely and cost-effective mannerRespond to client issues including after regular business hours on a schedule to be assignedInvestigate suggested field changes, report problems, and recommend solutions to parent company as necessaryTrain client personnel on system maintenance procedures and/or system operationIdentify and recommend additional value-add products and services through proactive engagement with clientsPerform commissioning, installations, quality inspections, and performance testing of VFD's to meet design performance criteria, as assignedGeneral Employee Accountabilities Bring full effort to bear on tasks assigned by managerGive manager best adviceGive earliest notice when work cannot be delivered as specifiedCooperate and collaborate with peers and interact cross-organizationally as specified by managerExemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal CommitmentComply with all Company policies, practices, and procedures and all regulations and lawsRecommend viable improvements proactivelyEnsure effective utilization of business tools and processesMinimum Qualifications Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine productsDemonstrated successful working relationships with clients, suppliers, and other internal and external contactsDemonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skillsDemonstrated continuous improvement in areas of responsibilityProficiency in MS Word, Excel, PowerPoint, OutlookAvailability to travel, domestically and internationally, approximately 50%, occasionally with limited noticePreferred Qualifications 5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environmentDemonstrated field engineering experience in metals rolling, container crane systems, and/or paper industriesLegacy A/C and DC VFD engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE protocolDemonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi ElectricDemonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructionsFluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communicationsWe are an EEO/AA/M/F/Vet/Disability Employer#J-18808-Ljbffr