Technical Services Manager

Possession of at least a high school diploma or equivalent is required, and a postsecondary degree is preferred. In lieu of a degree, a comparable combination of
education, job-specific certification(s), and experience (including military service) may
be considered. Must possess experience with roofing, waterproofing, and general
commercial construction practices. Experience in commercial construction; preferably in
roofing and/or cladding, is preferred. Must be able to provide prompt service for all
requests and be flexible with their time as availability at times may be needed outside of
standard working hours. Must demonstrate a high aptitude for problem-solving and be
results-oriented while working independently or in a team environment. Must possess
excellent verbal and written communication skills. Proficiency in using Microsoft Office
Suite applications is required. Driving is a requirement for this position. Must have the
ability to travel both domestically and internationally, so the ability to travel by plane,
operate a motor vehicle and maintain a driver’s license are required. Must have a vehicle
in good working condition and ensure it meets all safety, insurance, and legal
requirements. Overnight domestic and international travel required. 

• Provides consultation or expert advice to the salesforce, contractors, customers,
  etc. concerning the products, product/roof system approvals, competitive
  information and roofing techniques
• Assist the salesforce in trouble-shooting and creative problem-solving by
  traveling to job sites to conduct visual inspections and troubleshoot creative
  solutions for "problem jobs" and complex architectural details
• This position will require a working knowledge of construction product
  specifications and detail drawings
• Lead technical training sessions for both new and seasoned sales representatives
  and provide application technique training to contractors
• Assist in the review and issuance of new roof system warranty requests and assist
  in the information gathering, scope of work development, and proposed resolution
  of the adjustment
• Support the codes and approvals program by maintaining existing approvals and
  assisting in the construction of test samples for system evaluations
• Work cross-functionally with Product Management, Engineering, and R&D teams
  to stay abreast of market conditions, competitive activities and technical issues
• Assist in the efforts of the Product Management, Engineering, Warranty and
  Codes and Approvals Teams
• Assist in the development and maintenance of technical literature to ensure
  accuracy for field use
• Other duties as assigned