Technical Services Manager

arvato Bertelsmann

Las Vegas, NV

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JOB DETAILS

SKILLS

Bill of Materials (BOM), Computer Hardware, Customer Relations, Customer Service Management, Customer Support/Service, Employee Benefits, Ethernet Cable, Flexible Spending Accounts, Hardware Design, Hardware-Software Integration, Industrial Engineering, Industrial Management, Interviewing Skills, Inventory Management, Legal, Life Insurance, Manufacturing Management, Materials Management, Network System Hardware, People Management, Performance Analysis, Power Management, Process Development, Process Improvement, Project/Program Management, Scholarship, Shipping/Receiving, Staff Development, Technical Analysis, Technical Operations, Technical Services Management, Technical Support, Test Plan/Schedule, Time Management, Tuition Reimbursement, Vision Plan, Warehousing

LOCATION

Las Vegas, NV

POSTED

Today

The Rack Integration Manager oversees the day-to-day operations of the technical services department. In this role, you will be responsible for oversight of the technical services team, reviewing and maintaining BOMS for rack builds and chassis configuration, rack and stack completion, software/hardware integration, special projects, and continuous process development and improvement. You will work very closely with client services teams and project managers. This position will serve as the site's subject matter expert for high-end networking equipment. This position is customer-facing and responsible for assisting with all technical inquiries from customers. You will also collaborate regularly with the customer to assist in determining specifications for builds. YOUR TASKS* Maintains a personnel structure and staffing level to accomplish the technical services mission effectively and efficiently. Interviews and recommends applicants for hire as technical operators.* Plans and coordinates work, trains and motivates, monitors and evaluates performance of technical service associates; ensures their ability to handle/install equipment safely* Counsels, records, and disciplines as necessary. Develops crew leaders to effectively oversee the daily routines of their assigned crew members.* Works closely with Customer engineers, developing BOMs and future solutions for hardware* Monitors server assembly adhering to set global standards* Oversees the supply of materials to fabrication and stages materials for assembly and sub-assembly* Develops testing scope for various hardware with defined results and expectations* Works closely with Client Services and Project Managers to ensure rack builds are completed timely manner and ready for transport and deployment as required by the customerYOUR PROFILE* B.S. or B.A. degree in business management or Engineering, industrial management, or related field* 3 to 5 years of experience in warehousing, receiving, inventory control, or materials management in a manufacturing environment, with 2+ years of supervisory experience* Computer hardware building or other related experience* Technical Network, Racking & Stacking at a mass scale* Exceptional understanding of Fiber Cat6* Power cable managing experience* In-depth telco code experience* Technical Network, Racking & Stacking at a mass scale* Proficient understanding of Fiber Cat6* Experience with power cable managementWE OFFER* Medical, Dental, Vision, Life Insurance, and Disability Pay.* 401(k) with company matching up to 6%.* Paid Time Off, including paid holidays.* Flexible Spending Accounts.* Voluntary benefits such as legal and financial assistance, pet insurance, and more.* Employee Assistance Program.* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.* Commuter benefits.* Employee engagement activities.EOE Protected Veterans/Disability

About the Company

arvato Bertelsmann

arvato - the spirit of solutions!

We at arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

arvato is a part of arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KgaA.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Business Services - Other

FOUNDED

1960

WEBSITE

http://www.arvato.com/us

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