Technical Services Manager

Overview:

Technical Services Manager 

Do you have a passion for entomology and a talent for technical leadership? Join Fox Pest Control, one of the fastest-growing pest control companies in the country, as our Technical Services Manager. 

In this remote role with regional travel, based within 60 miles of one of our branches, you'll provide technical and operational expertise to branch offices so that every residential and commercial customer receives effective, high-quality service. You'll develop technician training programs, support branch teams, and conduct service and safety audits, all while ensuring each branch in your region stays compliant with federal, state, and local pest control regulations. 

Who Is Fox? 

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the Inc. 5000 list two years in a row and earning the Utah Business Magazine Fast 50 award in 2022. With over 30 locations in 15 states, Fox attributes its growth to its solid core values and its mission to develop confident leaders and empower individuals to provide outstanding service. We are not just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.

Responsibilities:

A Day in the Life of a Technical Services Manager 

• Design and implement strategies that support regional and corporate objectives, monitoring practices to ensure consistency and compliance 

• Evaluate branch service procedures and ensure service delivery, providing actionable feedback to Service, Branch, and Region Managers 

• Ensure compliance with all federal, state, and local pest control regulations, including tracking and maintaining branch and personnel licensing 

• Conduct routine branch audits covering environmental stewardship, safety requirements, service procedures, and storage and disposal guidelines 

• Train Service Managers to deliver onboarding and continuing education for technicians, with appropriate tracking measures in place 

• Serve as the technical and operational resource for General, Branch, Region, and Service Managers 

• Identify local pest pressures and implement targeted treatment solutions, including approved chemical lists and treatment protocols for each branch 

• Field-test and evaluate new pest control products and technologies 

• Analyze customer satisfaction data to develop effective service action plans 

• Partner with Sales and Marketing to support local, regional, and national initiatives, contributing technical expertise, articles, and interviews for industry events and public outreach 

• Travel up to 50% 

• Perform other duties as assigned 

Qualifications:

What We Offer 

• Salary range of $98,000 to $102,000, plus bonus potential 

• Medical, dental, and vision insurance for full-time employees 

• 401(k) with company match 

• Paid time off, paid holidays, and bereavement leave 

• Remote role with regional travel 

• Individualized Leadership Plan for every team member, supporting long-term growth and advancement 

• A positive, empowering workplace culture 

What We Are Looking For 

• Bachelor of Science degree in Entomology or a related field 

• Associate Certified Entomologist (ACE), Board Certified Entomologist (BCE), or Registered Sanitarian (RS) credential 

• Minimum of 3 years of urban pest management experience 

• Experience serving diverse client industries, such as food manufacturing, hospitality, healthcare, and residential 

• Strong record of regulatory compliance, health and safety management, and quality assurance 

• Excellent verbal and written communication, public speaking, and customer service skills 

• Proven leadership, problem-solving, and attention to detail 

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer