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Technical Services Manager

Tezla Consulting Group Inc

Salisbury, MD

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JOB DETAILS
SKILLS
Best Practices, Communication Skills, Computer Science, Customer Relations, Dental Insurance, Documentation, Health Insurance, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Industry/Trade Analysis, Interpersonal Skills, Leadership, Mentoring, Organizational Skills, Performance Analysis, Performance Reviews, Problem Solving Skills, Process Improvement, Project Management Professional (PMP), Project/Program Management, Retirement Plan, Team Lead/Manager, Technical Leadership, Technical Services Management, Vendor/Supplier Relations, Vision Plan
LOCATION
Salisbury, MD
POSTED
30+ days ago
Benefits:
  • IRA Retirement Plan
  • Paid time off
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
  • Wellness resources

About the Role:
Tezla Group is currently seeking a Technical Services Manager. Tezla has a large and diverse client list which covers all of Delmarva, and we are looking for an energetic, tech-savvy person to help lead and organize our internal IT Help Desk department. The ideal applicant would be able to communicate clearly and effectively with strangers, clients, and co-workers, in a positive and respectful manner, as well as being organized and be responsible for creating and documenting internal processes to improve work flows.



Responsibilities:
  • Providing technical guidance to Help Desk level 1 and 2 staff
  • Assisting with troubleshooting and decision making on Help Desk tickets
  • Daily oversight of a staff of 4-6 employees
  • Performing technical tasks for clients as needed, or when escalated by Help Desk
  • Interfacing with clients and vendor representatives regularly
  • Conduct performance evaluations and provide mentorship to team members.
  • Identify opportunities for process improvements and implement best practices.
  • Prepare and present reports on team performance and project status to stakeholders.
  • Stay updated with industry trends and technologies to drive innovation.
Requirements:
This job is in-person located on the Eastern Shore of MD, in Salisbury
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 5+ years of experience in technical services or project management.
  • Proven leadership skills with the ability to motivate and manage a team.
  • Strong problem-solving skills and a customer-centric mindset.
  • Excellent communication and interpersonal skills.
  • Technical certifications (e.g., PMP, ITIL) are a plus.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Us:
Tezla Group is Delmarva's premier IT and technology solutions provider. Our company is established, stable, and cares about our employees and clients. Tezla promotes a family and team oriented work environment.
 

About the Company

T

Tezla Consulting Group Inc

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