Technical Services - Office (DocuCare) Level 2

Metasys Technologies, Inc.

Chantilly, VA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Apple Macs, Background Investigation, Billing, Calculators, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, DOS Operating System, English Language, Equipment Maintenance/Repair, Equipment Specification, High School Diploma, IP (Internet Protocol), Internet Application, Lift/Move 50 Pounds, Multitasking, On Site Support, Printers, Problem Solving Skills, Statement of Work (SOW), Vehicle Driving

LOCATION

Chantilly, VA

POSTED

30+ days ago

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Technical Services - Office (DocuCare) Level 2 Chantilly, VA 12 Month Contract Driving- Yes, using personal vehicle (25-50%) ESSENTIAL FUNCTIONS:- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process- Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.- Provide IP address support- Perform basic equipment problem diagnosis- Point of contact for equipment removal and delivery for onsite support - Contact service as required (Client and 3rd party)- Utilize Client web-based applications as required to include Service Call Handling - Accurate call reporting on Equipment in Client designated systems- Remote Service call onsite support Driving (if required for duties)- Escalate printer network issues to appropriate resource- Pro-actively manage consumables and supplies using the DOS calculator- Maintain on-site operator replaceable parts inventory- Collect equipment meter information and submit for billing purposes - Lift and move up to 50 pounds - Read, write and follow basic English instructions - Customer service and communication skills - Ability to manage multiple tasks - Perform duties with minimal supervision - Customer problem resolution including escalation as required - Coordinate work tasks to ensure fulfillment of SOWs - Will need to drive personal vehicle to remote site in Crystal City, VA EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: Yes Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/

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