Technical Services - Office (DocuCare) Level 2

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Technical Services - Office (DocuCare) Level 2
Wichita, KS
12 Months Contract
Monday to Friday 8:00am to 5:00pm
Driving is required using personal vehicle- Less than 25%

ESSENTIAL FUNCTIONS:
- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
- Break-fix activities account for 70% of role responsibilities.
- Provide IP address support- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Client and 3rd party)- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support Driving (if required for duties)- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required - Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
- Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
- Non-Client device management as required- Perform remote device monitoring and remote solve (Client Device Management)
- Identify and promote Client Office Solutions - Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking- Manage and maintain on-site parts inventory using PM4
SKILLS:
- Lift and move up to 50 pounds
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
Perform duties with minimal supervision
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- Coordinate work tasks to ensure fulfillment of SOWs
- Track and report account information as required
- 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
EDUCATION VERIFICATION: Yes


Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.